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New Member
Posts: 2
Registered: ‎07-14-2017

I'm getting refunded for the wrong item .

I preordered destiny 2 base edition. It came with a free beta code . I put the store pickup at the wrong location . So I cancelled the preorder . I want to set it at the right store but the thing is I don't have enough money till I get refunded . I'm looking at my pending transactions on my bank account and I've gotten refunded 24.81$. I look through policies and I know you can't return digital items . The thing is I should be getting refunded around 60$ because that's the price of the hard disc copy of the game . The price of the beta is 20.00 $ it seems like im getting refunded the price of the beta instead of the game .
Posts: 5,746
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Registered: ‎08-15-2011

Re: I'm getting refunded for the wrong item .

Hi Go_buckwild,

 

Thanks for joining our forum! Thank you too for pre-ordering your games from Best Buy. I am sorry to hear your first order had some confusion, but I'll be happy to review it with you at this time.

 

Please use the link in my signature line below to send me a private message with your BBY01- order number and I'll see what is going on.

 

Best regards,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-14-2017

Re: I'm getting refunded for the wrong item .

There is no link besides your signature
Posts: 5,746
Topics: 89
Kudos: 327
Blog Posts: 28
Solutions: 347
Registered: ‎08-15-2011

Re: I'm getting refunded for the wrong item .

Hi Go_buckwild,

 

Sorry for the confusion. I'm referring to the blue button to the right of my name that says "Private Message."

 

When you click that, you'll be brought to a page with a private message addressed to me.

 

Thanks,

Mike|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!