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New Member
Posts: 9
Registered: ‎02-28-2017

Re: Horizon Zero Dawn Collector's Edition PS4

Yeah, that's what I had to do.

I used their chat, it took about 10 frustrating minutes of them telling me to go back to the retailer, then the dev, then the retailer, then saying they could do nothing. Just be persistent and they'll escalate and ask you for your contact info along with an image of your retail package with a receipt.
Member
Posts: 10
Registered: ‎03-08-2017

Re: Horizon Zero Dawn Collector's Edition PS4

That's exactly how it happened, step by step, haha. They tried telling me there's nothing they could do and finally I got it escalated. I sent a copy of my Best Buy website order and am waiting to hear their response.
New Member
Posts: 9
Registered: ‎02-28-2017

Re: Horizon Zero Dawn Collector's Edition PS4

Just to put a nail in all of this - I received my CE voucher code yesterday. It came directly from Sony and required the steps I'd outlined in a previous post.

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Member
Posts: 10
Registered: ‎03-08-2017

Re: Horizon Zero Dawn Collector's Edition PS4

I just got my code today, and only required a screenshot of my BestBuy.com order, and patience for about 2 business days for Sony to approve and transmit the voucher code.

It's one code that includes all of the Collector's Edition DLC.