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Posts: 7
Registered: ‎02-28-2017
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Horizon Zero Dawn Collector's Edition PS4

Did anybody else pick up a copy of the CE? I received mine on release date, but it didn't come with the CE code voucher. BestBuy directed me back to GG, GG directed me back to BestBuy.

 

I'm caught in this loop of not being able to access the CE content and don't know what to do.

Posts: 3,610
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Registered: ‎08-15-2011

Re: Horizon Zero Dawn Collector's Edition PS4

Hi zachtrimble,

 

Welcome to the forums and thank you for posting about your Horizon Zero Dawn CE content!  

 

If you're missing the digital content, then please follow the instructions at the link below.  Let me know if they're unable to resolve the issue.  

 

Game Codes - Read Me First

 

 

 

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎02-28-2017

Re: Horizon Zero Dawn Collector's Edition PS4

Thanks Blake.

 

I did that a few days ago and got my pre-order content. But what was missing from my Steelbook was the DLC voucher for the CE content. That support inbox directed me to get in touch with Guerrilla Games. Guerrilla Games directed me back to BestBuy. 

 

All I'm trying to do is obtain the content I paid for as part of purchasing the CE. Any other help or advice would be greatly appreciated.

 

Posts: 3,610
Topics: 133
Kudos: 160
Solutions: 127
Registered: ‎08-15-2011

Re: Horizon Zero Dawn Collector's Edition PS4

Hi zachtrimble,

 

I guess I'm not sure what you're missing.  Can you please clarify?  

 

The Collector’s Edition Includes: Copy of Horizon Zero Dawn, Special Steelbook case, ALOY 9” Statue by Gentle Giant,48 Page Art Book, Voucher for exclusive PS4 Dynamic Theme

In-game DLC items included in Collector's Edition: Carja Storm Ranger Armor, Carja Striker Bow, Carja Trader Pack, Banuk Trailblazer Armor, Banuk Culling Bow, Banuk Traveller pack, Nora Keeper Pack and Nora Machine Trapper Pack

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎02-28-2017

Re: Horizon Zero Dawn Collector's Edition PS4

Hey Blake,

 

From what I understand, there should have been a voucher included, the items you quoted were the items listed on the back of the box.

 

http://www.bestbuy.com/site/horizon-zero-dawn-collectors-edition-playstation-4/5439502.p?skuId=54395...

 

On that page, there's a quote for these 2 items:

  • In-game DLC Items
  • Voucher for exclusive PS4 Dynamic Theme

I did not receive a voucher or code to redeem the items - called out specifically as:

In-game DLC items included in Collector's Edition: Carja Storm Ranger Armor, Carja Striker Bow, Carja Trader Pack, Banuk Trailblazer Armor, Banuk Culling Bow, Banuk Traveller pack, Nora Keeper Pack and Nora Machine Trapper Pack

 

Does that help clarify?

Posts: 3,610
Topics: 133
Kudos: 160
Solutions: 127
Registered: ‎08-15-2011

Re: Horizon Zero Dawn Collector's Edition PS4

Hi zachtrimble,

 

Can you send me a private message with your BestBuy.com order Number?  You can send a private message by clicking the blue box at the end of my signature.  

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎02-28-2017

Re: Horizon Zero Dawn Collector's Edition PS4

Just to help anybody else out here who's experienced the missing voucher. I had to escalate the issue with Sony. They required the receipt and an image of the retail contents in order to proceed with issuing a missing voucher.

 

New Member
Posts: 9
Registered: ‎03-08-2017

Re: Horizon Zero Dawn Collector's Edition PS4

Was Best Buy not able to get you replacement codes for the rest of the DLC items? I'm currently trying to get my codes from Best Buy but so far all I got was the Nora Machine Trapper Pack, none of the other content.

I also had no vouchers with my CE.
New Member
Posts: 7
Registered: ‎02-28-2017

Re: Horizon Zero Dawn Collector's Edition PS4

No, they were not able to get me a replacement voucher. They were able to successfully give me the Nora Machine Trapper Pack.

I wonder if there was some sort of issue with Sony and a bad run because I've seen these types of posts popping up here and there.
New Member
Posts: 9
Registered: ‎03-08-2017

Re: Horizon Zero Dawn Collector's Edition PS4

The BestBuy Gaming profile just messaged me telling me to "register the game" to receive the rest of those items. Do you have any idea what that means?

I'm probably going to have to contact Sony, aren't I...?