ok going off of what the sandman said, yea. regardless of who made the headset, Best Buy is responsible for making sure they have enough BEFORE the day the game comes out. otherwise, what's the point and even pre ordering?????? they could have just said, "first 4 people to buy Homefront get an exclusive headset" and none of this stupid garbage would have happened. and i'm sure Best Buy knew they didn't have enough headsets well before the launch date because i HIGHLY doubt they got these headsets the day before the game came out. so since Best Buy knew they didn't have enough headsets in the first place, WHY DIDN'T THEY CONTACT ANY OF THE PEOPLE WHO PRE ORDERED THEM TO SAY THEY DIDN'T HAVE ENOUGH!!!!!?????? because i do recall giving the cashier my email AND my cell phone number when i pre ordered the game, so there's NO escuse why they couldn't have notified people that they had a limited suppply and it was going to be a first come first first serve basis. i'm sure this would have saved plenty of people (including myself) a hike to Best Buy to get there only to find out that they were not getting what they ordered. so i don't want to hear that Best Buy is not responsible for this garbage. On another note:
"No cash or other substitutions, except that Best Buy reserves the right to substitute the offer with one of equal or greater value in the event the offer is unavailable for any reason."
So Best Buy is going to try and hide behind this stupid general statement huh? the highlight of this fine print it this "substitute the offer with one of equal or greater value". the headsets we were supposed to get are supposed to be "Best Buy Exclusive" meaning you can't get them any where else and clearly these turtle beach's can be bought elsewhere, so considering that you can't buy these "exclusive" headsets anywhere else, how can they say a $30 headset is worth the same as the "exclusive" one's since there is no price tag. so how are the turtle beach headset's we were given "equal or greater" to the value of a "Best Buy Exclusive" collectors item??? the best example i can come up with is say for some reason Best Buy said you get a free autographed baseball is you pre ordered Homefront, and when you go to get your game they just give you a regular baseball and they say they ran out of the autographed ones. a baseball is a baseball right???? I DON'T THINK SO!!! just because you gave us a different headset does not mean that is has the same value of a collector's item headset. so i don't see how Best Buy can replace an item like that with anything besides another "exclusive" item. if anything, they should try and get more of them and have people bring in their receipts to get what they really wanted.
