12-15-2011 07:16 PM
Do us a favor and stop spamming these forums. It makes it extremely difficult for the Community Connectors to help those with issues. It also makes it harder for them to deal with your issue.
I am sorry you are having issues with the PS3 bundle that was offered. It looked like a great deal, I know how you feel, having had a few of my orders cancelled due to backorder/stock issues.
If you really would like some help, I would suggest following the forum rules and waiting for a community connector to get in touch with you.
12-20-2011 02:42 PM
Hes right, dont waste your time. Its not like a Mod or Official Representative will read thing and take action on it. The Best Buy Customer Service Representatives will provide you with False Information and then not be accountable for their actions.
The Mods will not comment on your topic because they dont want to bump your topic back up to the top for the rest of the public to easily see, so they remain silent in the hopes that your topic will die and fall under the first page. Best Buy does not have the pride or integrity to own up to their own mistakes and it is the consumer who is hurt by their last minute actions. They will not offer you compensation because there is not enough of an outcry to warrant one.
If you have not already read my ordeal here: http://fsstarwars.com/2011/12/19/best-buy-screwing
You will see that a Customer Service Representative did not put forward the proper effort to find out information about my order and gave me FALSE INFORMATION, resulting in me cancelling my order. This lead to my 19 hour ordeal, jumping from representative to representative as they continually disconnected me trying to get me to give up. Best Buy has still not owned up to their mistake thus far.
So really, thinking that Customer Service is going to do anything for you isnt going to get you anywhere. But I do commend you no voicing your opinon, as we need more people to cry out against this kind of treatment.
12-27-2011 01:51 PM
I took a look at your blog and have read a bunch of your posts regarding your experience pre-ordering Star Wars: The Old Republic. I'm really sorry for all of the bouncing around and unresolved phone calls you endured. I can understand how you would be upset having cancelled your pre-order off of some misinformation and I'm sure I would feel the same way.
Nevertheless, I was relieved to see that you ended up securing a copy from looking at your purchase history. I hope you're enjoying the game now and please let me know if you have any remaining concerns. I know it's been a while since you posted but I want to make sure everything was addressed.
12-27-2011 02:01 PM
Thank you for your response.
I am, indeed, enjoying the game.
I still need to address, with Customer Service, as to why this situation occurred and why I was constatnly given the run around. However, due to the holiday season and the long hold times (sometimes disconnects), I have been unable to do so, thus far.
I hope to get in touch with a supervisor, in the near future, to address some of my concerns regarding the attitude of some of the Customer Support Staff members (and to commend the attitude of others) and bring a closing to this. Maybe, as the holiday season slows down, getting in touch with Customer Service will become easier.
12-27-2011 04:03 PM
Thanks for the quick follow up. I'm actually based out of the Best Buy Corporate campus and I would be happy to formally document all of your concerns regarding the overall experience. Feel free to send me a private message with any pertinent details you would like documented we go from there!