04-05-2012 05:00 PM
Hey, my xbox was overheating so much that we took it in and a couple days later (today) we got back a different one. Well in the xbox I had my Black Ops in it and we didn't relize it till now. Is there anyway I can get it back or get a new Black Ops?
04-06-2012 10:20 AM
04-09-2012 02:41 PM
I'm sorry to hear that your Xbox needed to be replaced. And worse yet, to leave your game in it. Unfortunately, there's no way to get that back. When a gaming system is brought in for a Rapid Exchange, you are responsible for removing items left in the product. I wish I had better news on that, but sadly I don't.
I'm including a link to the Terms and Conditions for the Black Tie Protection plan and direct you to page 6, Section H: http://bbyurl.us/GSBTPTerms. I hope this will answer your questions, but if I can be of further assistance, please let me know.