Gaming Support

[Xbox_lover4ever]

Hey, my xbox was overheating so much that we took it in and a couple days later (today) we got back a different one. Well in the xbox I had my Black Ops in it and we didn't relize it till now. Is there anyway I can get it back or get a new Black Ops? 

[Mariel-BBY Retired: Community Connector]

Hi Xbox_lover4ever-

Marti, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

PS. I love your username!

[Marti-BBY Community Connector]

Hello Xbox_lover4ever,

I'm sorry to hear that your Xbox needed to be replaced. And worse yet, to leave your game in it. Unfortunately, there's no way to get that back. When a gaming system is brought in for a Rapid Exchange, you are responsible for removing items left in the product. I wish I had better news on that, but sadly I don't. 

I'm including a link to the Terms and Conditions for the Black Tie Protection plan and direct you to page 6, Section H: http://bbyurl.us/GSBTPTerms. I hope this will answer your questions, but if I can be of further assistance, please let me know. 

Thank you,