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New Member
Posts: 2
Registered: ‎01-07-2018
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Haven't received digital download code

Hi, I ordered a digital game yesterday and haven't received a code for it yet. I was wondering how long it normally takes to receive them and if any further action is required at this point. Thanks!

New Member
Posts: 2
Registered: ‎01-07-2018

Re: Haven't received digital download code

So as a quick update, the status of my order has been updated to shipped and I have a UPS tracking number, which is extremely odd to me. Is it really common practice to ship out a digital download code instead of simply adding it to my best buy account and sending out an email? If I had known it was going to take this long I honestly would have just driven to the store and bought the game.

Posts: 4,721
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Registered: ‎07-27-2015

Re: Haven't received digital download code

Hi KEWB –

 

Welcome to the forums and thanks for posting. I’m sure you were excited to download and start playing your game ASAP, so it’s disappointing to hear there may have been some confusion regarding the version you purchased, which I’ll be happy to look into and advise you on.

 

Using the information you registered with the forums I was able to locate your recent order, and show that you did purchase the physical version of the game, which is why it was shipped to you instead of being delivered digitally via email. I do apologize for any confusion, but am happy to see your copy has been delivered. That said, if you have any questions please feel free to post again.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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