Gaming Support

[quincey]

hello~

i recently bought a copy of Guild Wars 2 Digital Edition 3 days ago. the order went through fast and received an email from Best Buy. I was thinking that should be the CD Key for the game that I just bought but it turns out, it was a link to the Best Buy PC App that I have to download and install to get the game. I researched about it and found out that the CD Key is to be found there in the App and not anywhere else. here comes the problem then...

I tried downloading the App and i found out that my IP was blocked and you could only download it when you are in the "mainland" US. I am in the Saipan, Northern Mariana Islands, a US Territory where it is considered as US in most of the sites i buy with.

now, i have no way to access the CD Key of the game since i don't have access to the App. I already placed a ticket to get my issues resolved but there has been no replies in 3 days and BWE is already over. all i needed really is the CD Key since I already got the game. my question here now is:

is there any way to get the Key without having access with the App?

if I couldn't get the Keys, will it be alright to just cancel it and then order from somewhere else cause I was worried because the item was listed as Non-Returnable.

please advise~

thanks in advance~

[Where_is_my_GW2]

I beleive you can go tot he Bestbuy.com website, log in, go to My Orders and click on the order number for GW2. Then go to my downloads and it should be there.

[quincey]

doing that only points me to download and use the BestBuy PC App, which doesn't work for me.

[Where_is_my_GW2]

Sorry, I got that info from another thread.

Do you know anyone that you trust in the United States? Like a  family member or good friend? Have them log in to Best Buy PC app for you and then have them send you the code. It's kind of bad of Best Buy to allow people from outside the US to purchase a game but not tell them that they can't access Best Buy PC app.

Good luck.

[quincey]

i don't think that is a viable option for me even if i do have friends living in the US. especially after having read most of the issues that the people in this forum have experienced regarding the BestBuy PC App, i'd prefer for them to just send me the codes thru email and get this over with. and I do agree about what other people are feeling about the Pre-Purchase of Guild Wars 2 here in Best Buy... it's the worst i've experienced ever in buying a game~

[Where_is_my_GW2]

I know exactly how you are feeling. I bought the game on Thursday and I am still in processing and have not received any form of help for 76 hours.

The Guild Wars 2 event is over. They should compensate us for the the broken guarantee that pre-purchasing the game through Bestbuy.com would guarantee access to the Guild Wars 2 event. This is false advertising.

We paid good money for service of getting the game but their is no service of product - customer service is non-existent and they are just holding on to our money.

You are absolutely right when you say this is the worst experience buying a game.

[Ryan-BBY Senior Social Media Specialist]

Hello quincey -

Kyle from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Kyle-BBY Retired: Senior Social Media Specialist · Accepted solution]

Hello quincey,

I am sorry to hear you ran into troubles tryign to access your Guild Wars 2 code in PC App.  I'm not sure why PC App would recognize your region differently than other programs/sites but I would be happy to help you with retrieving your code.  I will go ahead and send you a private message to discuss this further and make sure you are taken care of.  To check for that message in your forum inbox, simply click the envelope icon in the upper right-hand corner of the site (must be logged-in for it to appear).

[quincey]

RESOLVED after exactly 1 week  finally~

if any of you guys enounters this situation, please do Contact Kyle-BBY and send him a private message containing

the Order No., and the name of the Product. he'd help you out much faster than the Gaming-BBY one in the stickied.

kudos again to Kyle-BBY~!

[Billyrubin]

THe information on the store is misleading. They say you are not ABLE TO DOWNLOAD from outside the US, but they dont say that you will not recieve your serial code unless you are in the us.

That is just not fair since basically al NA ppl will be purchasing keys form the states.

I live in florida but Im away for the semester (work in central america), and it seems I wont be able to get my serial key, so I will have to contact Kyle. I hope I can get it by tomorrow.