06-27-2017 09:42 AM
06-27-2017 12:51 PM
Welcome to our forums! I’m sorry to hear that you’re seeing some odd charges on your order. I can absolutely understand how concerning that may be and I’d be happy to review your purchase to see If I can get this corrected for you!
In order to keep your information secure, please send me a private message with your order number. I sincerely appreciate your patience and look forward to hearing from you!
|Javier|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
06-30-2017 11:16 PM
07-01-2017 12:35 AM
This can absolutely be done and there should be something done. The fact that even one of these social media guys or gals said that it was an error and should be fixed - and the fact it isn't in this day and age is a joke. I had two of them reversed. To charge $19.99 for a beta when you can get the entire game for only double that is just robbery. Don't let them tell you different. I and many others got money back and you should as well. Good luck.
07-01-2017 12:39 AM
07-01-2017 12:42 AM
You're welcome. Same boat here. If you want to keep it at $5, I'm good with that and would have let it go. The fact that it wasn't disclosed is just bad business. I buy way too much there and I told the customer service rep that I was prepared to be done with them as a whole over $39.98. I don't play that garbage. Good luck to you.
07-14-2017 02:47 PM
I canceled my pre order for Destiny 2, but was only refunded ~$30 for the game, and Best Buy kept $20 for the BETA CODE. Last time I checked, beta's were meant to be free. And I looked around about other sites/stores, and it appears Amazon, Gamestop, Walmart, etc. have not charged their customers a dime for canceling their order after they received their code. Please tell me that there is someone/something that is going to correct this, I feel cheated out of my money, and honestly this is making me consider never ordering anything from Best Buy again. If I could get an explanation as to why I haven't received my full refund, I would greatly appreciate it.