06-13-2017 08:42 AM
Hi Robert –
I’m sorry to hear you’ve also been affected by this. Please send me a private message with your affected order number so I may look into this for you by selecting the blue button in my signature.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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06-13-2017 07:49 PM
May I ask the outcome of this? I preordered the game but plan on cancelling my preorder because I am getting the graphics card which will come with the game for free. Will I be charged for the beta code?
06-15-2017 10:38 AM
Yes, I am in the same boat. I cancelled my pre-order today and the $19.99 was charged to my card immediately. Two months later - you'd think they'd have fixed this. I get if it was a paid beta but to charge this for early access? Okay....hahaha. I am on the phone right now and he's refunding me for this as we speak. You'll need to call and get the same done for you.
06-15-2017 10:39 AM
06-15-2017 11:36 PM
While the phone call was easy in getting this taken care of, I don't like that Michael said the issue was resolved but this continues to happen to people. No one in the right mind would pay or should be charging $19.99 for a 5-6 day demo essentially. That's insane.
06-17-2017 08:19 PM
I preordered Destiny 2 using my PayPal account and had to cancel it. I was swiftly refunded 44.95 automatically but I too am missing the $19.99. Can someone help me?
06-17-2017 09:10 PM
06-26-2017 07:01 PM
I also pre-ordered Destiny 2, only I have not cancelled my order (nor do I plan to do so). Still, my order appears to now cost me $72.06 instead of the initial price of $50.87 (total including taxes as I have Gamer's Club). Will this $21.19 be removed from the final price of the unit at time of release, or am I quite literally getting charged for a FREE beta download code?
Again, I don't have a problem with this if the ~$20 will come off my intial total of ~$50, so that I'm only paying $30 when the game actually releases, but if that extra cost is getting added on to the total price I agreed to pay, then certainly that needs to be resolved. Even WITHOUT Gamer's Club, the base game of Destiny 2 doesn't cost >$70.00.
06-27-2017 09:19 AM