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New Member
Posts: 6
Registered: ‎11-29-2011

Re: Got charged $20 extra for something that is supposed to be free

I was also charged the 20 dollars from the cancellation I just wanted to switch my order to a different console.
Posts: 3,261
Topics: 45
Kudos: 330
Blog Posts: 11
Solutions: 233
Registered: ‎07-27-2015

Re: Got charged $20 extra for something that is supposed to be free

Hi Celticjess – 


It’s disappointing to hear this has affected you too. Please send me a private message with your affected order number so I may look into this for you. You can message me by selecting the blue button in my signature. 


Hope to hear from you soon, 

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Member
Posts: 61
Registered: ‎03-21-2015

Re: Got charged $20 extra for something that is supposed to be free

I just cancelled an order and had this issue too.  I sent you a private message with the details.  Thanks in advance for your assistance.

Regular Member
Posts: 35
Registered: ‎09-08-2014

Re: Got charged $20 extra for something that is supposed to be free

Also messaged privately. Same issue
Member
Posts: 11
Registered: ‎04-02-2017

Re: Got charged $20 extra for something that is supposed to be free

Bestbuy... Seriously? How is this still an issue? Are you just hoping that people won't notice? Why not correct the actual pricing error instead of having to manually correct every individual person that contacts you about it?
New Member
Posts: 1
Registered: ‎06-06-2017

Re: Got charged $20 extra for something that is supposed to be free

I just joined the get charged 20$ by mistake club today. 

New Member
Posts: 1
Registered: ‎06-08-2017

Re: Got charged $20 extra for something that is supposed to be free

Heck, I'm unable to cancel the order at all...

New Member
Posts: 5
Registered: ‎11-11-2014

Re: Got charged $20 extra for something that is supposed to be free

I recently cancelled my order and have a pending charge of $19.99 for the beta for which I have not used. How would this be reversed?
New Member
Posts: 2
Registered: ‎06-12-2017

Re: Got charged $20 extra for something that is supposed to be free

Hi Michael,

 

This happened to me also, but I have not received credit on my statement yet... can you please look into it!

 

All the best. -Robert

New Member
Posts: 2
Registered: ‎06-12-2017

Re: Got charged $20 extra for something that is supposed to be free

Hello Michael,

 

Please review my account as well. I have not yet received credit. I appreciate it!

 

Thank you! -Robert