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Posts: 1
Registered: ‎03-15-2017

Gift card not activated

Hello! I recently ordered a Steam gift card, and when it arrived, it was not activated. We are getting a message that says "The Steam Wallet code you have entered does not appear to be activated. Please note that it may take several hours after time of purchase before activation is completed by your retailer. If the problem persists, please return to where the code was purchased for further assistance." Please help! 

Posts: 3,619
Topics: 135
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Registered: ‎08-15-2011

Re: Gift card not activated

Hi AthensMicro,


I'd like to start by welcoming you to the Best Buy Forums!  We are happy to see your post and thank you for taking the time to reach out. 


I'll need some additional information before I can attempt to resolve this issue.  Please send me a private message by clicking the blue box at the end of my signature with your Order Number and the serial number on the back of the card.  


Thank you again for posting and I look forward to receiving your message!  

Blake|Social Media Specialist | Best Buy® Corporate
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