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New Member
Posts: 2
Registered: ‎07-06-2018

Game download code

I bought a code for a game a few days ago, sadly I haven't received the code yet. It's funny I can get a confirmation email back faster to sign up for this forum then I can to get my code. If anyone can help me out that would be awesome. Thanks.
Posts: 6,074
Topics: 99
Kudos: 228
Blog Posts: 29
Solutions: 387
Registered: ‎08-15-2011

Re: Game download code

Hello Mclovin0510,

 

Thank you for purchasing your digital games from Best Buy! As a gamer I know how exciting it is to have a new game to play and I'm sure you're anxious to start playing. I'll be happy to speak with you today and help as needed. Thanks for finding your way to our gaming forum.

 

Code emails are typically sent to the email address on your order within 1-2 hours of your order being submitted. You may want to double-check your Spam, Promotions, Updates, or other folders that may be used to auto-filter emails from businesses such as Best Buy from your primary inbox. There's a good chance you'll find it that way if you go back through one of those and check around the time you placed your order. Depending on the timing, it may have also been auto linked in a conversation with the order update emails, so you may need to maximize every message within one conversation chain to see the content.

 

If none of the above tips help you find your game code, please utilize our Game Code Support process to receive help in locating your game code. Our gaming specialists can help retrieve your code to ensure you are able to make use of it.

 

Thanks again for writing in. Please let us know if you have any additional questions at this time.

 

Best regards,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-06-2018

Re: Game download code

I found it. It was in my promotions inbox. I really hate that crap. Lol. Thanks for your time.
Posts: 6,074
Topics: 99
Kudos: 228
Blog Posts: 29
Solutions: 387
Registered: ‎08-15-2011

Re: Game download code

Hey Mclovin0510,

 

I'm glad to hear it was located! Thanks for letting us know. I hope you were able to get some game time in this past weekend.

 

All the best,

Mike|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!