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Posts: 5
Registered: ‎10-17-2016

Game Order isn't being processed

I need help with my order of Destiny 2.


I preordere the game and went to pick it up the morning of release (Wednesday, September 6). I was there at 10 a.m. when the store opened. At the pick up station I was told that my item was out of stock and they couldn't fullfill the order. I was suprised as I preordered the standard version AND I'm pretty sure that if I preoder a game I should be able to get it on release.


I went to the gaming area and sure enough they have plenty of copies of the game. I went to customer service to let them know but they told me that they couldn't do anything because it was an online order. They gave me the option to cancel the online order and buy the item in the store. I told them that if I do that I would lose the $10 reward bonus, so they said my best option is to wait for an email to confim the item was ready for pick up. I did not wanna argue and I had work so I let it be hoping the item would be available for pick up within the day.


It is Friday! Three days after the day of release and I still can't get my game. The store has dozens, if not hundred of copies in stock, but they won't let me pick up because the online order "is still waiting for stock."


What is the point of pre ordering if I can't get the game on release. Furthermore, why is this happening? They have plenty of copies at the store but the website doesn't know that. It is absurd. I should't have to drive to the store twice for a game that should be ready on release, let alone drive there three times to get a standard version of the game.


Someone please look into it.



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Registered: ‎07-27-2015

Re: Game Order isn't being processed

Hi agr8tride –


Welcome back to the forums and thanks for reaching out to us. I sincerely apologize for the delay in our response, and for the apparent inventory processing issue that prevented you from picking up your pre-order when you should have been able to. That said I’m happy to offer my assistance should it still be required.


Unfortunately I wasn’t able to locate your order using the information you registered with our forums to verify this issue has been resolved. If you do still require assistance please send me a private message with your order number by selecting the blue button in my signature.


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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