Gaming Support

[lumberzach]

I normally am not one to complain but I just received two video games in the mail and one of the games arrived with the game box shattered in one corner. There was no damage to cardboard box the games arrived in and there was no damage to the second game. I couldn't find any information online about a damaged goods policy and I don't have time to go into a store since they are not easy to get to.

I have attached a photo of the damaged box.

I also was a best buy employee from 2006-2009 so this is quite dissapointing. Any help would be greatly appreciated. 

[zztoluca]

go to your local bestbuy and ask them to exchange it, just bring your order #(which is basically your receipt)

[Ryan-BBY Senior Social Media Specialist]

Hello lumberzach -

Brendan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Brendan-BBY Community Connector]

Hello lumberzach,

Welcome to the forum!

I'm sorry to see the sad state of the box that was delivered to you; that looks pretty lousy. If you received a damaged box from a BestBuy.com order, you have 2 options:

1. You can try to return it to a local store for a replacement on the spot.
2. We can see about sending a pre-paid shipping label to you to return the game, and ship you a new copy.

I am sending you a private message to discuss this further with you. To check your private messages, make sure you are logged into the forum and click the grey envelope in the top right of the screen.

Regards,