Gaming Support

[tolocat]

hello I would like from bestbuy

Buy a digital version of GW2

But I have to use pc app download and play

or just Get CDKEY

i need registration to GW2 website?

and use ArenaNet Client ?

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello tolocat,

If you are still wondering how the Guild Wars 2 pre-purchase works, yes, you'll need to utilize our PC App program to retrieve your pre-purchase code and you then enter that code on the Guild Wars 2 website.

[tehcool]

But what if we haven't got a single thing from Best buy after our purchase?

[rtaylor07]

Oh look a fcking reply. Your pc app doesn't work for s.hit so stop telling people to purchase from you. Your false advertising and misleading potential costumers. It's illegal.

[Where_is_my_GW2]

Holy...someone from Best Buy replied! Call the presses!

As it stands, most of us with this problem have not recieved an email so we are still stuck in processing. Also, your pc app is not working!

How do we, the customers, know more about the issue than you, the community connector?!

Biggest scam in history, spend $80 41 hours ago on something I am supposed to get instantly and no product.

[Kyle-BBY Retired: Senior Social Media Specialist]

tehcool & Where_is_my_GW2,

I've located your orders and verified that they haven't fully processed for some reason.  Although I don't know why they are stuck, I am checking with a BestBuy.com specialist to find out what we can do to get you your code.  I will be sure to update you both here when I hear back.  

I also did a quick search to make sure this wasn't affecting everyone and it would appear that this an isolated issue, which is unfortunate still but others do not need to worry if they are seeking to pre-purchase; the system is working.  tehcool & Where_is_my_GW2, I'll get this figured out for you.

[egg5233]

Hello best buy

I used the serial code in the Best Buy PC app to register on the GW2 website(https://register.guildwars2.com/)

after I typed the serial code,, it says that the "The serial code given was not recognized by our system. Please try again."

Can you help me with it?

[Where_is_my_GW2]

"I also did a quick search to make sure this wasn't affecting everyone and it would appear that this an isolated issue"

Although it is a huge relief that something is actively being done after 41 hours of virtually no help, we two are not the only ones with this issue:

• For_The_Love_Of is also having the same exact issue: http://forums.bestbuy.com/t5/PC-Gaming/Yet-Another-Guild-Wars-2-Problem/m-p/507373#M1551
• Other people such as sappingtont in this thread are having the same issue: http://forums.bestbuy.com/t5/PC-Gaming/Cant-login-to-PC-APP-for-my-prepurchased-GW2-beta-key/m-p/507...

As well as many other threads.

We (of the affected) have been guaranteed access to the Gw2 event through pre-purchase from Best Buy. There is less than a day until it is over; how will we be compensated?

[Kyle-BBY Retired: Senior Social Media Specialist]

Without going into detail, each user of those you mentioned has somewhat of a different circumstance so it's not necessarily "one thing" causing all of your problems.  With that said though, I will continue to work with you when I hear back from the BestBuy.com team and will be sure to address any service failure that might have taken place.

[Kyle-BBY Retired: Senior Social Media Specialist]

@egg5233 - Have you tried entering the pre-purchase code with the hyphens?  I might be wrong but I believe you need to include them.