Gaming Support

[Wolfenhex]

Quiet, they'll start deleting your posts if you say that!  They've been deleting mine for almost a week now, I started PM'ing people that information instead.

[Prettse]

You know, it'd be funny if my post got deleted. Its not like I'm taking any business from Best Buy. Can't compete with another store if you're not selling the same thing, eh?

And to be honest, I despise shopping at Gamestop and promoting them as well, but you know, sometimes even the worst thing in the world might be a necessary evil.

[Gooey38]

Yeah, I even called GameStop and they said "Yeah, you can order them online, but all we have in-store are reserved." Nearly a week out since NV came out, I was too impressed. Especially when BB only holds onto reserves for FOUR DAYS.

Yeah, my local GS just won my loyalty completely.

I find it just too strange how GS is being consistently supplied and when I asked BB when they would get another shipment "we don't know, apparently they're scarce" then tell me how GS has them...I know Bethesda isn't promoting GS over BB or anything, since BB is the only one to get those coasters...

[Wolfenhex]

I'm glad things worked out for you Gooey.

If anyone wants free value shipping from Game Stop, just use the code: SAVER -- I got my CE the day after I ordered it with this so it's not slow.

[Prettse]

If you order it before Monday use 15SHIP. itll be cheaper than retail and you still get free shippingm

[CarpeDiem]

Everyone get their game yet?  LOL!

[deadp00l]

Hey Josh...when the F are we going to be getting those pre-order codes you promised?  This is absolutely ridiculous.  Best Buy is such a pathetic organization, I can't believe it.

[Elizabeth-BBY Community Supervisor]

Hi all,

I know you're frustrated - and really, you have every right to be.  It's not lost on us at all how important it is to get games on release day and obtain special features.  We haven't delivered on what you expected, and I know that you're not getting answers and resolution as quickly as you should either.  I do know that several requests have been made to receive more mercenary pack codes, and we have not yet heard back despite daily status requests.  We promise to get you information as soon as we have it.  I know that's not good enough, and I very much wish we had more, but it's all I can offer at this moment.  We're still listening and very thankful for your continued patience.

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CarpeDiem wrote:
Careful don't post competition information on this site or post anything that may upset the company. By the looks of things the people that have posted any points or made legitimate cases or posted any free thinking ideas have been banned, blocked or limited. I think it is funny they have made a serious mistake, still have not corrected and are now blocking people that have a legitimate gripe. BestBuy needs to change how it handles its customer base. Blocking, banning and setting people to read only shun and upset those that are already upset making it more and more difficult for you to reel those people back in not to mention damage your reputation and harm future business dealings as your practices are spoken about to other potentional and existing customers.

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To CarpeDiem and others,

This forum is in place to get detailed feedback from our customers - if you spend time here, you can see that we most certainly allow posts with negative sentiment toward Best Buy.  We welcome this, in fact - we want to hear when we're failing because we certainly don't set out to do so and don't wish to do so again.  There are, however, some guidelines that everyone agrees to follow upon registration.  These Community Guidelines include: 

• Do not discuss anything to do with a legal issue, legal case, or attorneys.  This includes legal action involving Best Buy, soliciting individuals to engage in legal action against Best Buy, or offering other legal advice.
  
• We do not permit references to competitors' or their prices.
• This community is provided as a service to Best Buy® customers and is not intended for the promotion of third-party services, products, websites, or organizations.
• Please be courteous and respectful to everyone engaging on the Forum.

When posts are removed for violation of any of these or other guidelines, we do our best to notify the user via private message.  If continued violation occurs, users' accounts may be made read-only or banned.  It's ok to be upset at Best Buy - it's not FUN for us to hear it, but we won't remove posts or privileges based solely on that.

Thanks again, everyone, for participating and helping to bring light to gaps in our gaming processes - we are definitely sharing your posts with management teams so keep them coming!

Regards,

[deadp00l]

More empty appeasement I see. My question, how do you people react to these boards? If you look at them, there is a major issue with EVERY SINGLE pre-order. Who is in charge of placing these orders? How can Game Stop and Amazon.com or any other competitor never have any issues with a lack of quantity? Maybe Best Buy needs to clean house in whatever department is in charge of fulfilling these orders because they are clearly pretty worthless at their job.  If this was an issue with one game, or a one off situation, everyone messes up once.  Stinks for the people involved, but look at these boards!  EVERY SINGLE GAME that people have pre-orders for are having major issues.  Please give us one good reason to continue to give business to a company that is clearly broken, when we can go to other ones that fulfill this simple act of "GIVING THEIR CUSTOMERS WHAT THEY PAID FOR"?  What a joke.

[CarpeDiem]

Whoa whoa whoa....That is a seriously angry tone there deadpool. Breath, sing I am a pretty girl and repeat goooos-frappa over and over until you calm down.  Don't rise up against the machine, you may get banned,  You just heard the nice lady, she said in short don't say anything that makes best buy look bad, nor bring up competitors in conversation.  I mean it is not our place as paying customers to be upset at the fact that people have not received what they rightfully paid for and took the time out of their day to preorder.  Nor are we entitled to any of the benefits of being customers of the preorder, because the store copies have all the DLC certificates in them anyway.

*note - that was all sarcasm. 

I honestly think they don't understand how free market works, and hope their customer base doesn't either.  Tthat is why they are having issues.  We are OWED an explanation, their company policies on preorders MUST change, people should be issued credits, free expedited shipping as well as compensation for this disaster, that has YET to be resolved.  They will either correct it on their own, or they will be made to by a litigious crusade.  Either way this atrocity on a global scale like this on preorders across the board, will not go unreproved.  BestBuy I know has been warned and those posts and emails and phone calls have gone unheeded.  I would hope they strongly reconsider their stance on this dilemma and correct the issue, instead of trying to pull and Oscar-Mike and try to pullout of if in hopes to avoid any kind of fallout.  By the sounds of things the ball is rolling towards BB HQ on statutory level that may hurt them financially and damage their reputation enough where business will drop off.  When people that are at the bottom of the food chain get laid off because operational expenses are in the red and sales are there anymore, those that walk the company line and stick up for behavior like this will get a reality smack and see the error of their companies ways, but until people start to lose their jobs over this kind of massive nonachievement, we as consumers will never get a straight answer, and they will continue to conduct business as usual until they are held accountable.  Which is coming soon to a BBHQ near you so stayed tuned, from the accounts I hear.  People use the forums to get answers and when you push them away, block them, delete their voice, you cause more problems then good.  If we, as patrons, received actual word from the top on this matter instead of empty promises, lies, and delays, the masses may not be in such an upheavel and salvaging, those buyers as retainable clients.  Now you have pushed so many people away and hurt your reputation on such a grand scale you will lose those customers forever, and they will continue to give your company bad rep.  That is how the pyramid of bad customer service begins.  So many people overlook and under estimate the word of mouth.  In this day and age of social networking, internet, blogs and forums, you can't silence the masses like you are trying to do here and moderate what people have to say to you or about you.  If you are wrong and clearly you are in this case you NEED to take the beating you so rightfully deserve.  Just like in any other business, if you screw up, you hear about it and some times i can be a very public thing, like a firing. 

This is a very easy formula, just ask those people that USED to work for Circuit City.

(Bad Economy + Terrible Customer Service + Lies + No Results + Empty Promises^No Answers) x Individual Customer Dissatisfaction x Word of Mouth Consumers Warned by Customer Dissatisfied  = Chapter 11 

Word of advice, your dam has sprung a leak, don't turn an eye to the leak.  You can cut it off at the pass and take care of the customers you burned before that dam breaks or do nothing and watch, like so many companies before you that thought they were to big, get washed away when the dam gives way. 

IE - Caldor, Zears, Kaybee Toys, Circuit City, Tweeter, etc.  - their dams broke and you never heard from them again.  KMART and Sears were lucky, their dam broke but they were able to make it work.  As I tell my dog, don't you ever bit the hand that feeds you, or else you will go without.  Just some food for thought.