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Registered: ‎06-13-2018

Fallout 76: power armor edition. PREORDER CANCELLED!

So I was watching the bethesda conference on sunday and saw the one for fallout 76. Being a big fan i really wanted the power armor edtion. So i waited and refreshed the page untill it came up. Grabed my preorder and went to bed this was on June 10 at 8:08 PM pacific time. Monday rolls around and at 10:38 PM i recieved an email saying that my order was canceled. So i called customer service and, go figure, that got me nowhere. Thinking it was all over, i pretty much gave up. And then yesterday night at 7:47 PM i got another email saying that they were unable to process my payment. The email said that they would hold my item for 24 hours. Thinking there might be some hope i jumped on to my account to try and update. And there was nothing on my account that said i could update my payment method. So i called again and they sat there and told me to my face that i had 24 hour to update my payment, but i said that they instanaly canncled my order on monday and had no option to update right there. And the first time i called they didnt say i could update my payment method while i was talking to them on the phone. They pretty much just said sorry better luck next time. This is no way to treat customers and having such a poor system in place that will not even email you that you order faild untill three days later is a joke.

 

TLDR: Got the power armor preorder, order was cancalled before I was able to update payment information, was told by customer service that sucks to be me, and email system is utter garabage.

 

Needless to say i wont be going to best buy anymore. P.S i also have pictures of timestamps in my email. Showing when they were sent.

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Registered: ‎07-27-2015

Re: Fallout 76: power armor edition. PREORDER CANCELLED!

Hi reaper5005 –

 

Welcome to the forums and thank you for taking the time to post and share your experience with us. I expect you were as excited as I was watching Bethesda’s announcement and seeing the reveal of the Power Armor Edition. My mind immediately shot to the Limited Edition of Halo 3 I bought years ago while in college, which came with a full-sized Master Chief helmet. Then my mind shot to my wife, who already gave me enough grief for having that thing, let alone another, so I decided against going for this exquisite T-51B helmet.

 

That said, I can only imagine your disappointment when you saw your pre-order had been canceled, and regret to hear that our phone support teams provided conflicting information when you called in. Clearly, this could have been a much better experience, and I apologize for the disappointment and frustration these events have caused. Please know that if it were within our power to secure the opportunity for you to pre-order another of these, I would happily make that happen for you. Going forward however, I recommend keeping a close eye on BestBuy.com, as its possible these may come back into stock and be available for pre-order again.

 

Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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Re: Fallout 76: power armor edition. PREORDER CANCELLED!


@reaper5005 wrote:

So I was watching the bethesda conference on sunday and saw the one for fallout 76. Being a big fan i really wanted the power armor edtion. So i waited and refreshed the page untill it came up. Grabed my preorder and went to bed this was on June 10 at 8:08 PM pacific time. Monday rolls around and at 10:38 PM i recieved an email saying that my order was canceled. So i called customer service and, go figure, that got me nowhere. Thinking it was all over, i pretty much gave up. And then yesterday night at 7:47 PM i got another email saying that they were unable to process my payment. The email said that they would hold my item for 24 hours. Thinking there might be some hope i jumped on to my account to try and update. And there was nothing on my account that said i could update my payment method. So i called again and they sat there and told me to my face that i had 24 hour to update my payment, but i said that they instanaly canncled my order on monday and had no option to update right there. And the first time i called they didnt say i could update my payment method while i was talking to them on the phone. They pretty much just said sorry better luck next time. This is no way to treat customers and having such a poor system in place that will not even email you that you order faild untill three days later is a joke.

 

TLDR: Got the power armor preorder, order was cancalled before I was able to update payment information, was told by customer service that sucks to be me, and email system is utter garabage.

 

Needless to say i wont be going to best buy anymore. P.S i also have pictures of timestamps in my email. Showing when they were sent.


Make sure if you have a credit card on file that you have room on the card for the order. While BB won't charge you for the purchase until the item ships, they will put a temporary hold on the card to see if the funds are available, and then remove that hold. But make sure your credit card on your account is current and up to date first. The Power Edition has not sold out yet. Retailers such as Best Buy, Amazon, Gamestop are all given a certain allotment, and Best Buy has been putting up stock at random for pre-orders since it was announced last Saturday. I have been noticing that at night they tend to offer more copies up for pre-order, but they do go fast, however Best Buy "should" list "Sold Out" when they are finally out of their pre-order allotment. Currently it states "Coming Soon" which leads me to believe you will see them put up more copies for pre-order so keep trying if you want to secure a copy.