Gaming Support

[tp84127]

I got NBA 2K12 for PS3 a few months ago, everything was fine with it, but now all of a sudden it freezes when I start it.  I ordered it online and don't have the receipt or email anymore.  Is it possible to exchange it at the store?

[k41]

Log into your BB account and check your order history.

[Mariel-BBY Retired: Community Connector]

Hi tp84127,

Welcome to the forum and thanks for posting about exchanging your game without a receipt. If you ordered it online, you should be able to log into your Bestbuy.com account and find your order information, as k41 suggested. You can also have the store look it up for you.

While you are outside the window to return or exchange the item, I would ask the store if they might be able to exchange it for the same title. Any decision would be up to the discretion of the store.

Hope that helps and thanks again for your post!

[aray0002]

Games typically do not freeze. The game disk if clean and unscratched usually are not the the fault of game freeze or skips.

It sounds like more of a Hardware problem. PS3 and Xbox both have lock up issues. Try using a lense cleaner disk for better results.. Try a google search to find more ideas.

I highly doubt it to be the disk. Such a problem would require a mass recall on that game since all games are manufactured in bulk and if a problem on one disc rest assured there will be many more with same problem. This would have been addressed by now.