Made an account just to share my story with this. I preordered as well, assuming Best Buy has pragmatic business practices, as such assumed they would appropriate sufficient copies of the game for preorders. However, they decided stocking their stores to the brim was a better idea. I cancelled my order as well, only to find it takes them quite a good amount of time to re-credit the gift cards I purchased it with. Another note, I did attempt to have them change my order to an in-store pickup, as every store seemed to have it in stock (as far as their website showed). The person I corresponded with via their email system informed me they didn't have the game in stock in the particular store, however. I went to this store, to find over 15 copies sitting on a shelf. This is on Friday they told me it was not in stock, mind you, not the day of launch. All of this being said, I have no problem with it taking time for the gift cards to be re-credited, I have no problem with their customer support not having appropriate information concerning the in-store stock, the only problem I have is the cause of this debacle. The fact that Best Buy took people's money for pre-orders and decided the best idea would be to backorder for them rather than reserve copies of their total stock so they could overstock their stores really bothers me. They took a gamble, assuming they MIGHT make more money getting people in the stores to buy it by overstocking the game there, while sacrificing customer service to people whose money they have already taken. They must not have realized what people expect when they pre-order an item before release, and how pissed off they get when those expectations are not met. That said, I find our expectations completely appropriate as they have been realized time and time again from OTHER RETAILERS, online or otherwise.
