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New Member
Posts: 2
Registered: ‎06-06-2018

Re: ESO: Summerset Pre-Purchase, no code?

I actually got a hold of someone on Twitter on the best buy support. I actually got my code. The guy was really helpful so try that.
New Member
Posts: 7
Registered: ‎05-26-2018

Re: ESO: Summerset Pre-Purchase, no code?

I don't have a twitter account and don't plan on making one. As far as this being marked resolved GOOD LUCK after 3 weeks of waiting. I called them everyday last week and everyday this week and recorded the phone calls with them and each time being anywheres from an hour and 20 minutes to 4 hours and 49 minutes before being told the code would be emailed within 24 to 48 hours every time after providing the purchase order and the support reference number. PayPay will be filing our dispute against BESTBUY. I will never buy from BESTBUY again and Bethesda's ESO support stated they will get my daughter the codes needed for the preordered game content as we have provided a reciept for the game and they have checked and found that she hasn't along with numberous others from BESTBUY have not received them either. I will also be contacting BESTBUY's Corporate Office about this matter.I hope someone in the corporate office cares about customers.

New Member
Posts: 9
Registered: ‎06-04-2018

Re: ESO: Summerset Pre-Purchase, no code?

Still no code, no response to my private message for two days, no update.  The game came out 2 1/2 weeks ago.  I already had to sign up for a forum account I didn't want in an attempt to get my code.  I'm not signing up for a Twitter account just to get it.  I just won't be pre-ordering anything from Best Buy again and will take my business elsewhere whenever possible.

Posts: 4,602
Topics: 62
Kudos: 342
Blog Posts: 12
Solutions: 373
Registered: ‎07-27-2015

Re: ESO: Summerset Pre-Purchase, no code?

Hello Everyone –

 

Mike-BBY’s post on page 4 of this thread has been marked as the solution because we have received codes from the publisher and sent emails to everyone who should have received one. If you received a blank email or are not finding one at all, it’s possible that you were missed. In this instance, please follow the steps in the Game Codes thread and send the requested information to the Gaming-BBY inbox, so we can get you your code.

 

That said, please know that we Moderators are Corporate Representatives located at our Corporate Headquarters, and are the same individuals who also monitor and respond via our channels on Twitter and Facebook. Here on the forums, please follow the provided steps so we can assist in getting you your codes.

 

Best Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Member
Posts: 73
Registered: ‎03-21-2015

Re: ESO: Summerset Pre-Purchase, no code?

It's been nearly 24 hours since I sent a PM to Gaming-BBY, and no response yet.  I'd certainly like to have this resolved ASAP.  

New Member
Posts: 9
Registered: ‎06-04-2018

Re: ESO: Summerset Pre-Purchase, no code?

Sent a message to Gaming-BBY on 6/4/18 at 7:37PM EST.  Haven't got anything back yet.

New Member
Posts: 5
Registered: ‎01-26-2018

Re: ESO: Summerset Pre-Purchase, no code?

I did what you said and haven’t received a response. I preordered 2 copies. If emails have been sent out I never received them. Yes I thoroughly checked my mail and I have always (double checked) have you guys as allowed / not blocked. Please help! @Michael-BBY
New Member
Posts: 5
Registered: ‎06-08-2018

Re: ESO: Summerset Pre-Purchase, no code?

Hello, I also purchased the physical CE from Best Buy and have received no code for my queens bounty or nightmare sanche. I have contacted zenimax and they say Best Buy should have gave it to me. Can someone help or are we all screwed for buying a physical game?
Member
Posts: 12
Registered: ‎06-06-2018

Re: ESO: Summerset Pre-Purchase, no code?

Dragonic. Go to page 4 on this thread. Find the green colored message and follow the instructions
New Member
Posts: 5
Registered: ‎01-26-2018

Re: ESO: Summerset Pre-Purchase, no code?

[ Edited ]

I feel that people in this forum saying they “got” their codes are BestBuy employees posting to keep us from getting mad as if there is hope. This is what i received:

“””Hi Robert,

Thank you for choosing Best Buy.

Not receiving an Elder Scrolls Online Summerset Collectors Edition code can be quite disappointing. And, I'm with you. Certainly, we won't leave you hanging.

Gamers not getting codes for this game has been a known issue that has already been raised for resolution. We're still working on this concern with our gaming partners. As soon as we get to the bottom of this concern, rest assured that a code will be e-mailed to {removed per forum guidelines}. So, kindly check your inbox, promotion, spam and junk folder from time to time.

We appreciate your business.

For any other concern, you may visit our Help Center at www.bestbuy.com.


Sincerely,
Airis
Best Buy Customer Care
Reference ID: {removed per forum guidelines}




So preordered the exact day the game was orderable on BestBuys website no emails no codes....
The people on here telling us they got their codes are fake people. Or else we’d all have ours by now.