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New Member
Posts: 2
Registered: ‎05-25-2018

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Hello, I'm in the same boat and would appreciate it if my name could be added to the list of emails to be sent out. Thank you for your time.

New Member
Posts: 1
Registered: ‎05-26-2018

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

[ Edited ]

So I pre-ordered and pre-paid for this game for store pick up back in March. On release day it was just dropped on me that it was "not avaliable for in store pick up". No warnings beforehand, just dropped on me on the day of release. I was able to get my game three das later. /Three/ days later. I pre-ordered and pre-paid to /get my game on time/. And now there's a problem with the codes??? It has been 2 days since it was stated that the codes were "found" but I still have nothing. Didn't get my game on time, didn't get my code on time; and apperently best buy didn't even /know/ we were supposed to get codes. This is rediculos, I am fed up, I want what I paid for. Every other store/website that sold this game did not have these issues. I will certainly be taking my business elsewhere next time as I am not happy with the obstiles I've had to go through to get what I paid for or the way in which it was handled.

My purchase was made through my boyfriend's account: {removed per forum guidelines}

New Member
Posts: 7
Registered: ‎05-26-2018

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

We also have yet to receive a code for the preordered content  ( Queen's Bounty Pack ) and after several attemps on the phone with 1-888-BESTBUY, and being told several times that we would receive an email with the code within 24 hours which we have yet to receive and are very fursterated. I would like to talk with someone who can just get us the code for our daughter. After purchasing a $100.00 game and not getting the preodered content like alot of other customers haven't gotten either that was supposed to have been included with the game apon being shipped. PLEASE LET US KNOW how to get the PREORDERED CONTENT CODE.

New Member
Posts: 3
Registered: ‎05-27-2018

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

I have yet to recieve my code either. 

 

The customer service at Elder Scrolls is telling me to contact you guys, but I'm not getting a response from you on it either. This is a mess.

New Member
Posts: 8
Registered: ‎05-30-2018

Re: ESO: Summerset Pre-Purchase, no code?

I have yet to receive an email. Is there a point in time we should become concerned? 

New Member
Posts: 7
Registered: ‎05-26-2018

Re: ESO: Summerset Pre-Purchase, no code?

OK Enough is Enough. How do we get the code for the Preorder Bonus ( Queen's Bounty Pack ) which was supposed to be included on the reciept of the Collector's Edition ESO Summerset Game. We have waited and waited and been told to wait some more for this IMAGINARY Email that has yet to be sent to ALOT of customer's. Seem's to me BSETBUY has screwed up and are and will continue to se\crew the paying customer's ( " The code for your Nightmare Senche Mount (and Queens Bounty Pack in some regions) should have been provided to you by your retailer on your receipt. If there is no code on your receipt, please contact your retailer. " )

Posts: 4,602
Topics: 62
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Blog Posts: 12
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Registered: ‎07-27-2015

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Hi Everyone –

 

The delay in getting these bonus codes sent out is as disappointing for me as it is for you, I can assure you. Your frustration and disappointment is 100% understandable here, and I sincerely apologize for the delay in getting you all your bonuses. That said, we’re still actively working on this, and as soon as I have new information to share I’ll be sure to post an update in this thread.

 

Talk to you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎04-03-2018

ESO Summerset Collector's Edition pre-order bonus not received?

In the description for ESO Summerset Collector's Edition for Windows it says that there is a pre-order bonus called Queen's Bounty Pack.  I ordered three of them on the release day of 5/21, should I have received this bonus?  I remember them not being available for pre-order before the realease day, the product page just said "Coming Soon"

Member
Posts: 19
Registered: ‎06-05-2016

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

I need my pre-order bonus as well, how do you get this out to me? I picked the game up today FINALLY!! after a 10 day delay. The guy there said they have no code to give me on a receipt and he just sined a sticker on my box is all, not even a receipt provided.

Please get me the code, this has been such a hassle to get a CE I got from you guys instead of Amazon or anywhere else. I trusted best buy to get me the CE on day 1 and the code also, and want to keep trusting in you, but this is getting crazy now how long we have to wait on this stuff.

Posts: 6,044
Topics: 98
Kudos: 230
Blog Posts: 29
Solutions: 385
Registered: ‎08-15-2011

Re: Elder Scrolls Online Summerset Collectors Edition PC Pre Order Bonuses Missing Code

Hey Guys,

 

Michael is out today, but I've been monitoring this situation along with him and I am very happy to report that codes were just sent out. Please check your email Inbox, Promotions, Updates or other folders that may have emails from Best Buy automatically routed in. Thank you all for your patience while this was under review.

 

Have a great weekend,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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