Gaming Support

[crystallyn]

I ordered three games for digital download last night, and then received my three emails that they were ready for download. I downloaded the software (VERY annoying that I have to install that way) and went to see where my games were and nothing shows up in the account purchased section. 

I waited until this morning, thinking that some time needed to pass, and nothing there.  What do I need to do in order to get my games?

Is there some other way to download the games and put the serial number in so I can actually play them?

[Brendan-BBY Community Connector]

Hello crystallyn,

Welcome to the forum!

I'm sorry that you have not received your download yet; this is probably a frustration you could do without. I know it may be annoying to have to download our software to get the downloads, but as of this time we do not have another means to deliver them to you.

I want to see what I can do to help you here. I am sending you a private message to assist you further. To check your private messages, make sure you are logged into the forum and click the yellow envelope in the top right of the screen.

Regards,

[vanraven]

I ordered a digital download April 1st. The sale went through fine but it is still not showing up and recent sales does not have it listed either. Please help. Thank you.

[Bill-BBY Community Connector]

Hello vanraven-

The Digital Library is a great way for us to provide digital gaming content to our customers in an easy and convenient way. I am sorry to hear that you are experiencing some difficulties.

You should receive an email once the sale goes through; directing you to the Digital Library once the order has been processed. If you are not seeing the title there, I would recommend a few things:

Exiting and then restarting the Digital Library

Exiting and restarting your browser, you will also want to make sure that you have the latest version of your browser
Restarting your computer

If none of these work, please send me a Private Message with your order number and I can look further into this for you. You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.

Thanks for connecting with us!