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Posts: 1
Registered: ‎04-13-2018

Digital Download

Back in November I order a digital download for a 3 month Xbox live subscription. I went to redeem it today and realized I never received the download instructions/code. Is there any way I can have the email resent or receive a refund? I looked all around the Best Buy website and couldn't find any information on what to do in the event of this happening.
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Registered: ‎07-27-2015

Re: Digital Download

Hi ELOWSKI –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’re having trouble locating your code email from November, which is something I’ll be happy to assist you with .

 

Please send me a private message with the following information so I can look into having your email resent. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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