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Registered: ‎06-26-2018
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Digital Download never showed up in library

I bought the Sims 4 Laundry Day digital download a few days ago and despite having recieved an email saying it was in my digital library, it isn't there. I'm really frustrated- please help!

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Registered: ‎08-15-2011

Re: Digital Download never showed up in library

Hello AnnaBooks,

 

Thank you for your purchase of The Sims 4 Laundry Day Stuff from Best Buy. As a Sims player in the past, I know how fun it is to add to the game experience, and I’m sorry for any delays you’ve had thus far. I’ll be happy to assist you in getting things squared away.

 

Please use the link in my signature line below to send me a private message with your name, email address as it appears on your order, and your BBY01- order number. I’ll review your account information and see if I can provide the code to you directly.

 

I look forward to hearing from you,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-26-2018

Re: Digital Download never showed up in library