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New Member
Posts: 3
Registered: ‎09-08-2017

Destiny 2 PS4 Pro Console Bundle preorder items not received

SubjectSmiley Very Happyestiny 2 PS4 Pro Console Bundle preorder items not received

Firstly, I have completed -all- of the in-game requirements to acquire the kill-tracker ghost and coldheart exotic. (I also did all of the recommended PS4 troubleshooting such a clear cache, restoring licenses, reinstalling, hard resetting console, etc.) Bungie redirected me here to ask for help since it seems to be an issue with the actual code. I have received my premium content items and my activation for season pass/dlcs..Co-workers that ordered the same bundle from Best Buy, GameStop, and even Amazon have the items I have not received... the slip inside the game box even has a picture of the Coldheart with instructions on how to claim it on the back. I believe I have an invalid code... as for the kill-tracker ghost..is this a separate code? If so, I never received it. I have been meticulous about combing my email since the day I ordered this about a couple months ago.

Thanks for any help you can provide!

Robert

New Member
Posts: 9
Registered: ‎05-07-2011

Pre ordered destiny but did not receive code for he coldheart weapon

I preordered destiny digitally but did not receive the code for the coldheart weapon, only a physical blue print in the mail. Can you please send me a code. Thank you!
New Member
Posts: 2
Registered: ‎09-08-2017

Re: Pre ordered destiny but did not receive code for he coldheart weapon

Same for me. 

 

How do we get you to send us that proper codes Best Buy?   I have called the store and the 1-888 number.

New Member
Posts: 1
Registered: ‎01-05-2014

Re: Pre ordered destiny but did not receive code for he coldheart weapon

Same here, still waiting on a reply.

thanks

New Member
Posts: 2
Registered: ‎09-11-2017

Missing Preorder Item for Destiny 2 (ps4)

I preordered Destiny 2 but the in-game item that is a preorder bonus is not available to me. I would like to know if a separate preorder content code was supposed to be supplied or if the game code given to me when the game released was a preorder code that qualified me for the in-game bonus content.

 

Thank you

New Member
Posts: 2
Registered: ‎09-11-2017

Re: Pre ordered destiny but did not receive code for he coldheart weapon

Same for me. Attempting to find out if we were supposed to get a separate code to enter for the Coldheart. 

Posts: 3,805
Topics: 51
Kudos: 337
Blog Posts: 11
Solutions: 282
Registered: ‎07-27-2015

Re: Destiny 2 PS4 Pro Console Bundle preorder items not received

Hi Robert –

 

Welcome to the forums and thanks for your pre-order. I’m sorry to hear you’re missing your pre-order bonus, and that there’s some confusion regarding which bonuses your order qualified for. That said I’ll be happy to answer your questions and advise you here.

 

Firstly please know the kill-tracker was a Gamestop Exclusive pre-order bonus, and is not something we’re able to provide to you. That said if you’re not able to redeem your Coldheart bonus please see our Gaming Codes – Read Me First thread pinned near the top of this page for specific contact instructions on seeking assistance with missing pre-order bonus codes. If you have any other questions or concerns please feel free to post again.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-08-2017

Re: Destiny 2 PS4 Pro Console Bundle preorder items not received

Michael, thanks for your reply. I read the link you provided before posting this thread and had completed the instructions provided. I haven't heard back from either private message I sent to..i believe it was Gaming-BBY and Mike-by. Not certain on that. Thanks again for any help you can provide. Bungle still redirecting us back to "the place where your preorder was purchased" -- as for the killtracker, it's cool. It was GameStop or digital, I suppose. Really just looking for the Coldheart. :-) thanks again!
New Member
Posts: 1
Registered: ‎09-12-2017

Destiney 2 on PS4

[ Edited ]

Proof of Purchase: {removed per forum guidelines}

Missing Offer: Pre-Order Gun Code

Email Address: {removed per forum guidelines}

 

Thank you very much!

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New Member
Posts: 3
Registered: ‎09-08-2017

Re: Destiny 2 PS4 Pro Console Bundle preorder items not received

Michael! The gun and ghost magically appeared and their respective vendors when I logged in. .maybe the maintenance today cleared it up!! Thanks!