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Posts: 1
Registered: ‎03-08-2018

Declined Digital download Xbox live

I just bought a 3 month subscription for Xbox live, but I get the same error message after confirming the code on both my xbox one and redeem.microsoft.com. I've already been charged, so what is going on with my product? I don't know if this is happening bc I'm not signing up for the auto renewal, but I don't want that, I just want what I payed for.
Posts: 4,622
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Registered: ‎07-27-2015

Re: Declined Digital download Xbox live

Hi Jruyle89 –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’re having trouble redeeming your Xbox Live subscription, which I’ll be happy to advise you on.

 

Can you describe the error message you’re receiving when you’re attempting to redeem your subscription? Have you reached out to Microsoft Support for assistance with this?

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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