Gaming Support

[RDude86]

Bought this last night and called twice about it today and no one seems to know what's going on. The money was taking out of my bank account already and posted to it as well. I bought a Playstation Plus Subscription for 3 months and still have no received the code in my email!!!! The status on the order status button says READY TO DOWNLOAD!!!! I mean how hard is it to send a code out to me when I already paid for it?? Seriously this will be the last time I purchase any thing digitally on this site.

[RDude86]

Gotta say this place is pretty terrible with customer service. Sent a message to pretty much every mod on this god forsaken place and most of them read my message and did i get a reply? NOPE! Pi$$ poor customer service, that goes for email, and phone service as well. Every one I spoke to is clueless on the matter. When I told the one guy my order status said READY TO DOWNLOAD he was like Really?? Huh.....     WOW Unreal, I don't think I'll be purchasing too much more stuff on this site.

[Kyle-BBY Community Connector · Accepted solution]

Hi RDude86,

I realize you probably choose the digital download option in order to get your PlayStation Plus subscription right away so I'm sorry that didn't process as quickly as you expected.  Although digital downloads typically do process within hours, there can still be hang-ups with verifying all of your information and running it through our various checks so that may have been the case here.

I was able to locate your order and it looks like it has since fulfilled and you should have gotten an email by now.  For good measure, I retriggered that code to be sent yet again just in case you didn't get the email the first time.  Please be sure to check your junk/filtered mail folders as well because your email provider may have routed them there.

Let me know if you still don't have your code and I'll make sure we get you taken care of.

[weijey1]

what about me?lol 

so did u just totally ignore my post or what?LOL

I paid 50 bucks to buy MW3 Elitie member code, and the code isn't workin!!

[Kyle-BBY Community Connector]

Hey weijey1 - I'm doing my best to get to everyone needing assistance here as quickly as possible.. Sorry for the wait but I should get to you sometime today.

[RDude86]

Just like to take this time and apologize to everyone on this forum. I was having a couple of crappy days and getting over being sick. Didn't mean to take it out on the best buy staff or community. My apologizes everyone, and thank you guys for getting back to me. Everything is ok now and I'm good to go. Sorry for acting the way I did, very dumb on my part.

[Kyle-BBY Community Connector]

It's all good RDude86.  I totally get the feeling of utter frustration when you're not getting anywhere with Customer Service so no worries.  Thanks for saying something though!  I'm just glad we could get you taken care of.

[The-Crush]

Amm..Same Here Can You See My Order {removed per forum guidelines}?

[The-Crush]

thanks got it