Gaming Support

[franabre]

Hi, I pre order Rachet and Clank all 4 one but I haven't received the code for the weapon download on PSN, Thanks.

[Brendan-BBY Community Connector]

Hello franabre,

I am sending you a private message to assist you with this. To check your messages, make sure you are logged into the forum and click the grey envelope in the top right of your screen.

Regards,

[Cybernaut]

I had pre-ordered a few days before the Ratchet & Clank: All 4 One game was released at Best Buy. Unfortunately, to this day, I have yet to receive a pre-order code. I have already contacted the Best Buy community moderators twice via the private messaging system, including the mod above who responded to this thread and I have yet to receive any communication regarding to the Best Buy exclusive pre-order code for the unlockable Pyro Blaster in-game weapon for use in R&C: All 4 One video game.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hey Cybernaut,

Have you sent a private message to our Gaming-BBY inbox as of yet?  We are trying to keep all of these code-related inquiries in one place so we can get to everyone more quickly and in proper order.  Sending private messages to multiple Connectors doesn't necessarily speed up our response time and can actually complicate it on our end in some cases.  If you send an email to the Gaming-BBY inbox, please include the following information:

Message Subject: Game Title

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one at which you’ve been watching for the code)