Gaming Support

[aos9010]

I pre-ordered a video game through the site using PayPal as my payment method and my account was charged right away. Is that normal? I don't typically get my games through Best buy.

[Michael-BBY Social Media Specialist]

Hi aos9010 –

Welcome to the forums and thanks for your pre-order! You ask an excellent question, which I’ll be happy to answer for you.

Yes, this is typical for pre-orders placed using PayPal. Unlike pre-orders placed using a credit or debit card, where the card is only authorized and not charged until fulfilment upon release, PayPal orders are charged in-full right away. I do apologize for any confusion regarding your payment processing, and invite you to post again if you have any other questions.

Regards,