07-14-2017 02:47 PM
I canceled my pre order for Destiny 2, but was only refunded ~$30 for the game, and Best Buy kept $20 for the BETA CODE. Last time I checked, beta's were meant to be free. And I looked around about other sites/stores, and it appears Amazon, Gamestop, Walmart, etc. have not charged their customers a dime for canceling their order after they received their code. Please tell me that there is someone/something that is going to correct this, I feel cheated out of my money, and honestly this is making me consider never ordering anything from Best Buy again. If I could get an explanation as to why I haven't received my full refund, I would greatly appreciate it.
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07-17-2017 11:25 AM
Hi Sumcha –
Thanks for posting and bringing this to our attention. I definitely understand being unhappy with this unexpected charge, and will be happy to advise you here.
Please know that the charge for the Beta code was an error in our system that affected a very small number of orders. That said this is something I’ll be happy to take care of for you, however I do require some information to be of assistance. Please send me a private message with your order number so I can look into this for you. To message me select the blue button in my signature below.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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07-17-2017 12:14 PM - last edited on 07-17-2017 12:25 PM by Alexandra-BBY
Hi Michael, thank you for your response. My order number is (removed per forum guidelines). Please let me know if anything else is needed.
07-17-2017 12:45 PM