Add Product

Search Results:

Reply
Highlighted
Valued Member
Posts: 69
Registered: ‎03-26-2010
Accepted Solution

Change or cancel preorder?

I have Injustice 2 preordered for the Xbox One. I paid with a combination of 3 Reward certificates and PayPal. Now, I might want to get it for the PS4 instead. Would I be better off cancelling my Xbox preorder and then preordering the PS4 version or is there a simple way to change systems on the existing preorder?  I do NOT want my preorder bonus to get screwed up (receiving the code for the wrong system, etc.). 

Posts: 5,481
Topics: 79
Kudos: 282
Blog Posts: 25
Solutions: 331
Registered: ‎08-15-2011

Re: Change or cancel preorder?

Hi EricDra7en,

 

I'm glad to hear you pre-order your games from Best Buy. I  can answer your question about Injustice 2 today.

 

We are not able to modify products on an order from one item to another. Instead it would need to be cancelled or returned if it is shipped to you. When you return or cancel an order made with My Best Buy certificates, the corresponding points are returned to your account within 5 business days. The code you receive would be based on whatever game you have pre-ordered at the time the game is released, so changing it now shouldn't have any negative effect on receiving a pre-order bonus code.

 

Please let us know if you have additional questions at this time.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!