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New Member
Posts: 5
Registered: ‎12-01-2017
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Buy 3 month get 3 month xbox live not working...

Was in today and picked up the 3 Month Xbox Live card, but the cashier was totally flustered and had no idea how to handle it.  She first told me it would print on the receipt, but when I saw no such code I went back in and she told me I'd get the free code in my email.  No idea how she botched it, but no code...

 

Frustrated here... grrrr.

New Member
Posts: 2
Registered: ‎01-09-2018

Re: Buy 3 month get 3 month xbox live not working...

I've been dealing with this since Sunday. I've spoken to customer care, 4 different people with no resolution. Emailed this forum support, no response, no resolution. Good Luck.
Posts: 4,389
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Registered: ‎07-27-2015

Re: Buy 3 month get 3 month xbox live not working...

Hi Akitsu –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’ve had trouble getting your bonus 3-month subscription, which I’m happy to offer my assistance.

 

If the store has still not been able to resolve this for you please send me a private message with the following information so I can look into this for you.

 

· Full Name

· Email Address

· Customer Service Pin (found on the receipt)

 

You can message me by selecting the blue button in my signature.

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-13-2018

Re: Buy 3 month get 3 month xbox live not working...

Has anybody had any luck with this? I have still yet to receive my promo code as well and puchased my card nearly 3 days ago. 

New Member
Posts: 2
Registered: ‎01-09-2018

Re: Buy 3 month get 3 month xbox live not working...

I called the best buy 8882378289, asked for the digital download department, was transferred 3 times. It took 2 calls and 2 separate case numbers but finally Spoke with someone who actually cared and resolved my issue in less than 15 minutes. Then called me back to make sure the emailed code worked.
New Member
Posts: 5
Registered: ‎12-01-2017

Re: Buy 3 month get 3 month xbox live not working...

Thanks to Michael for handling this one for me.  Got my code emailed to me and it redeemed fine.  I hope in the future Best Buy does some preemptive preparation with their cashiers, as it really shouldn't have been such a weird experience on an ad purchase.