01-10-2018 12:04 AM
Was in today and picked up the 3 Month Xbox Live card, but the cashier was totally flustered and had no idea how to handle it. She first told me it would print on the receipt, but when I saw no such code I went back in and she told me I'd get the free code in my email. No idea how she botched it, but no code...
Frustrated here... grrrr.
Solved! Go to Solution.
01-10-2018 12:24 PM
01-11-2018 01:16 PM
Hi Akitsu –
Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’ve had trouble getting your bonus 3-month subscription, which I’m happy to offer my assistance.
If the store has still not been able to resolve this for you please send me a private message with the following information so I can look into this for you.
· Full Name
· Email Address
· Customer Service Pin (found on the receipt)
You can message me by selecting the blue button in my signature.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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01-13-2018 08:29 AM
01-15-2018 09:46 AM
Thanks to Michael for handling this one for me. Got my code emailed to me and it redeemed fine. I hope in the future Best Buy does some preemptive preparation with their cashiers, as it really shouldn't have been such a weird experience on an ad purchase.