01-16-2012 11:58 AM - edited 01-10-2013 02:15 PM
Find answers to some of the most frequently asked questions regarding Best Buy pc app and Digital Downloads! This post may be updated periodically to include new questions, new answers, and improved solutions so be sure check back.
Note: For questions regarding digital downloads for Best Buy CinemaNow, PlayStation Network, Xbox Live, or Steam please reference our Digital Vendor Support Directory to contact the appropriate vendor.
Can I return or exchange downloads?
All digital products are nonreturnable and nonexchangeable. Digital products sent via e-mail code cannot be canceled.
Can I download software outside the United States?
No; digital products can be downloaded only within the United States. Software cannot be downloaded in Puerto Rico, or anywhere outside the US.
Can I download software using my Mac OS, or a tablet?
Software downloads are not available for Mac OS or for tablets. If you don't already have it, you'll need to install Best Buy pc app on your computer. Use Best Buy pc app to download and manage your Windows PC games, add-ons and software.
A token code is e-mailed to you after purchase with instructions on how to redeem it and download your game or add-on. This e-mail explains how to access that game network and redeem the token code to begin your download to your game system.
Why can’t I find see the buttons/links in my email?
Many email providers block images/links by default in messages received from unknown email addresses. Check the top of your email for a message regarding ‘blocked images’ or ‘blocked content’ and follow the steps listed in that to enable them.
I didn’t receive my game download after placing the order on BestBuy.com?
Why can’t log in on Best Buy pc app?
Why am I getting an "external server unavailable" error when I try to log in to Best Buy pc app? [added 2-11-12]
In my experience troubleshooting this error, it is oftentimes the result of the email address coming from an uncommon email provider. If you either have an existing email address or would like to create one with a provider like Gmail, Hotmail, or Yahoo, try updating your BestBuy.com account with it and attempting to sign in on PC App again.
Why is my game download freezing or getting stuck in pc app? [updated 2-11-12]
Check to make sure you have free space on your hard drive. Many games require multiple gigabytes (GBs) of space.
If your download is stalling at 0% and you do have hard drive space available, please post a new thread on the Gaming board describing your situation and we'll research it further.
Note: Download speeds can vary depending on the type of internet connection provided by your Internet Service Provider (ISP).
Where do I find my key code for my game download?
Your key code is provided in the “My Account” > “My Downloads” section of pc app.
What if I can’t see my key code?
Try to close and re-open pc app. This should refresh your account.
What do I do if “Manual Install” button doesn’t do anything when I click it after my game has finished downloading? [updated 2-11-12]
As an alternative installation method, you can locate and manually execute the install file for your game in the pc app download directory found here (replace Your_UserName with your Windows Username and Your_game_folder with the title of the game you purchased):
Windows 7 or Vista:
C:\Users\Your_UserName\AppData\Local\Best Buy pc app\DigitalShelf\Your_game_folder
C:\Documents and Settings\Your_UserName\Application Data\Best Buy pc app\DigitalShelf\Your_game_folder
Note: You will need to have hidden files and folders displayed in order to find this location. To do that:
Windows 7 or Vista:
If you are still unable to install the game, there may have been a problem with the download that caused corrupt install data. In this case, you may want to try deleting that installation folder/files and re-downloading the game.
How many times can I download the game?
It varies by game. publisher or vendor may indicate in the product details how many computers you can download to or how many times you can download your game. Usually you have unlimited play once it is installed.
What are the minimum system requirements for pc app?
Due to the complex nature of PC problems, we may not cover the solution to your specific problem here but we hope these answers help as a starting point for the troubleshooting process. Feel free to post your questions on our Gaming Support board here on the Best Buy forums.