Gaming Support

[ninjamitosai]

Hello, i wanted to download Final Fantasy XI on the Best Buy PC App so I purchased it and began download.  It was stuck at 0% after 1 hour and my internet speed is definitely not the issue.  So I closed the program to try and re-open it and resume my download but when I go to open it again, under "my downloads" it does not show the game I purchased and I am unable to resume the download. I thought it might have been a bank problem but the payment is posted, i reinstalled the program, I contacted Geek Squad and ultimately they asked me to post here in the forum since they couldnt resolve this issue, they also escalated it but after 4 days I have not heard anything from Geek Squad upper management.

Nothing I do will make the game i purchased show up under "My Account" or "My Downloads" please help and thank you.

[Ryan-BBY Senior Social Media Specialist]

Hello ninjamitosai -

Brendan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[ninjamitosai]

No sweat, I appreciate the help. Will Brendan be contacting me by phone or email?

[Brendan-BBY Community Connector · Accepted solution]

Hello ninjamitosai,

Welcome to the forum!

I'm sorry to hear about the trouble you have had with your game download. I really am not sure what the issue is, but I would love to find out. I can see that you have contacted us about this already, but I am going to send an email to some people in the digital download department to see if I can find some answers. I am sending you a private message. To check your private messages, make sure you are logged into the forum and click the yellow envelope in the top right of the screen. Thanks!

Regards,