03-20-2012 10:10 AM
Hello, i wanted to download Final Fantasy XI on the Best Buy PC App so I purchased it and began download. It was stuck at 0% after 1 hour and my internet speed is definitely not the issue. So I closed the program to try and re-open it and resume my download but when I go to open it again, under "my downloads" it does not show the game I purchased and I am unable to resume the download. I thought it might have been a bank problem but the payment is posted, i reinstalled the program, I contacted Geek Squad and ultimately they asked me to post here in the forum since they couldnt resolve this issue, they also escalated it but after 4 days I have not heard anything from Geek Squad upper management.
Nothing I do will make the game i purchased show up under "My Account" or "My Downloads" please help and thank you.
Solved! Go to Solution.
03-20-2012 03:07 PM
03-23-2012 11:16 AM