Gaming Support

[FrostByte]

I have spent the last hour trying to figure out how to correctly install  BB PC app, but its not working. When I first tried after purchasing Dead Island Digital Download, all seemed well. Until it fininshed. I tried to launch the program but it never came up. SO I used the repair option, which made the application dissapear FROM MY WHOLE HARD DRIVE. Then, I ran it under different Users and  downloaded more setup copies to retry. Now everytime it says Repair on the Setup, even though the program itself is nowhere to be found on my PC. It also crashes at a certain point on the installation now saying "OneClickSetUP Has stopped working".  I am fed up and Just want to start my Dead Island download. Sorry If I come off so angry. Please help, I will provide any info I can. Thank you!

Frost

[Ryan-BBY Senior Social Media Specialist]

Hello FrostByte -

Brendan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Brendan-BBY Community Connector]

Hello FrostByte,

Welcome to the forum!

I'm sorry to hear about the trouble you are having with the PC App. I am by no means an expert on the technical issues that can befall the software, but I have some ideas that may be able to help.

Have you tried uninstalling the App? Sometimes these issues can be fixed by running a simple re-installation of the software and trying to do the download again. If you have already tried this, we may need to look into this a bit more intensely. I am sending you a private message to assist you further. To check your private messages, make sure you are logged into the forum and click the yellow envelope in the top right of the screen.

Regards,