Gaming Support

[User146035]

#failGW2BB

Purchased on March 29th.

no email.

can't add the order because its a pre order to my account. 

7 hrs ish left of beta, let me at least finish making a toon!

[Ryan-BBY Senior Social Media Specialist]

Hello User146035 -

Mariel from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Mariel-BBY Retired: Community Connector]

Hi User146035,

Welcome to the forum and thank you for letting us know you haven't received your Guild Wars 2 code for the beta access. I'm very disheartened to hear about this and I want to help in any way I can. I was able to find all of the information I need in order to research this. I appreciate your patience while I get this going and in the meantime, let me know any other questions you may have.

Regards,

[Mariel-BBY Retired: Community Connector]

Hi again,

I've got an update for you. It looks like you preordered the physical copy when we were still offering that, but only the digital copies come with the code. I would cancel your current preorder and create a new one for the digital download. Then, you should receive all your information via email and the PC App.

It's my understanding we are only offering the digital copy of the game. I hope that helps! Let me know if I can answer any more questions.

Regards,

[User146035]

Mariel, this has been quite a interesting run for the money, but it seems y'all are trying . 

If you could make this happen for someone that did in fact order the physical copy into a digital one allowing for via download on the PC app. 

Then my day is over, and your day is won.

Allow me to get this running today. Allow me the game to show up when I login on the PC App and have  a code waiting for me on that pedestal, and I say! "  " 

[User146035]

bump