03-07-2012 06:43 PM
So I got my new @Gamer today, got excited to pick up a number of games (Bulletstorm, Rage, Batman Arkham City, and Mass Effect 2)
Long story short, the only game in stock is Batman. I asked about the others and I was told they had some in used (at a higher price and not coupon eligible).
The story cannot / will not order them and do not expect more stock, did not offer a raincheck, and would not substitute anything.
Can someone from Best Buy explain how this is fair, or even makes sense?
I wish Best Buy didn't make promises they couldn't keep. Still, I don't expect much in the way of resolution based on past BBY experience.
03-07-2012 07:26 PM
03-08-2012 06:34 AM
03-08-2012 11:21 AM
03-14-2012 02:02 PM
There were a lot of great titles promoted in this month's @Gamer magazine, as you had indicated. Each game was varied in its availability. The newer ones have generally been easier to find than the older ones. With Mass Effect 3 coming out last week and being a 2 yr old game to begin with, Mass Effect 2 was particularly constrained. I show that was the only game of your list that you were not able to locate.
Regrettably that title does not appear it will be returning to inventory except as an used game. I am sorry you were not able to locate a copy. I will make sure your feedback regarding offers with limited quantities gets to the appropriate business team for internal review. We always appreciate first-hand feedback from our customers.
Please let me know if you have additional questions.
03-14-2012 03:21 PM