Gaming Support

[DockD1]

We deman restitution!

[IBuyTooMuch]

OK, here's my experience.

PC version pre-order.

In the store early this evening to pick-up.  I purchased at the CS desk with my pre-order receipt.  After walking away I noticed that there was no code or mention of bonus on the receipt, so back in line where the guy in front of me has the same issue.  Neither rep knew about it and after a few minutes of internet searching they found some mention.  They managed to get something to show on the receipt but no code.  One rep said it should be email, but not sure and it would be fine if you just want your money back.

So home and hours later I have no email.  Time to call BB.  Nice lady on the phone tells me immediately  that THEY HAVE NO MORE PC CODES.  That's right, they had them, and now they're out.  No ETA on more codes.  No course of action other than to call back again later and good luck oh and by the way thanks for being a silver member.

Yeah. 

[insane1984]

Screw this, I'm calling corporate and asking for managers of managers of managers lol. I think I'll also send an email to IGN and see if they'll write something up about this, as well as G4. Best Buy, you guys are trying so hard to compete with Gamestop, and I'm happy with that because I HATE Gamestop, but my question is, how do you manage to screw up one of the biggest releases of the year? I for one will NEVER pre order a game from Best Buy again after this fiasco. Not unless Best Buy truly shows that they want OUR business.

[skiizim]

This experience has totally been unacceptable, I pre-ordered the game at BBY San Bernardino, CA #150. It took me almost an hour just to pick up my game, I go to customer service at the pick up line and I get told to go to the video game dept after I already waited 20-25 minutes. I get over there and there is somebody doing a trade in so I have to wait yet again and get sent back to customer service to complete my order. I get home and check my email and I'm surprised to see no email for the DLC. I read all the buzz on the forums over the Best Buy fiasco so I decided to call the store, I call 3 times and waste my time because  nobody answers the phone. I then call the premier silver number and get sent to tech support only to be on hold for 25 minutes and get told there is nothing they can do. Honestly, what is going on? I should have just pre-ordered on Amazon, received my $20 credit and dogtags (since everybody here seems to be getting it) not have my time wasted.

[awhurley11]

insane, is the problem with the DLC code not being put on your reciept? If so I'm just assuming that whoever rang you out unfortunately failed to follow the procedure that was necessary to adding the pre-order content SKU. This is a bummer and as an employee myself its sad to see this happen, it was most likely a result of miscommunication. Fortunately though, it is fixable.

I posted the SKU for this item earlier, and from what I've heard from some guys it helped you out a lot when you provide the SKU to Best Buy employees (I am glad that this helped!!) Although the SKU is actually 5 dollars (which gets reduced to 0.00 when sold with I BELIVE the game SKU, and provided someone did pre-order it), even if it is being a seperate transaction, stores have a few options for having to get around this, and get this to you for free obviously, since you pre-ordered the game and were simply not given the proper SKU. 

It is my understanding that this SKU MUST be on the transaction to get BOTH:

a.) the code printed on the recipet
b.) the code e-mailed to your e-mail address, as this individual SKU prompts for an e-mail address for this purpose.

If this SKU is not on the transaction, it will not print on the reciept or will be e-mailed. 

Once again, for reference, the SKU for the XBOX 360 SPECACT DLC is 3823156. I'm sorry but I dont have the other SKUs on hand.

If it's too inconvienent to go to the store, I initially suggested to see if you could call them up and do the transaction over the phone, but a corporate community mod here offered to take private messages for individual cases, so you can try that too!

Hope everyone gets their SPECACT/DogTags/whatever random surprise bonuses soon!! 

[insane1984]

Awhurley11, I tried explaining this to the Best Buy employees when I went in there this afternoon. They looked at me cross eyed and had no idea what I was saying. I also spoke with a manager and pulled out my smartphone and showed them the response from the BBY employee on this post (page10) explaining to look back in thier emails. The manager did and still said there was nothing he could do. He also showed me emails that he recieved saying that the codes will be emailed soon, AND that this was a major mix up between microsoft, amazon and best buy.
What upsets me even more is I had a preorder with Gamestop, and cancelled it earlier that night and switched it over to Best Buy because several of the employees told me that they had a special deal where they were offering not just the SPECACT Kit, but also the Physical Warfare Kit and the Dog Tag package as well.
Upon reciting this to the manager, he said he had no idea what I was talking about.

So now i have not only been let down by BBY for not recieving my code AT RELEASE, but it would appear I've also been mislead on the preorder offers.

Simply put, it's entirely unnaceptable. My question now is, what is BBY going to do to rectify this situation and make it worth our while as customers to come back? Or should we stick to amazon and gamestop?

[jawdroppuh]

It's Best Buy, coem on.  They will do nothing to rectify this situation, other than provide us the code, maybe even days/weeks/months later.

In the end they will do nothing to compensate us, or even make it up to us for yet another fiasco they caused.

Best Buy, just give me my code already, I expected to get it WITH my purchase, since, you know, that's what you told me when you sold it to me. But after all this, I will not return. I spent a total of 4 hours trying to get this code from you, you know, the one you used to get our sale?  Everyting from contacting my local store, chat support, 1800-BB and even returning to the store with the instructions posted here, FROM a BB Rep, all ending with a BB employee treating me like I'm trying to steal from them (when I tried to tell them step-by-step what needed to be done).

Treat me like your competitors do, and then we can do business.

Next time you need to add fine print to your pre-order bonuses, "Preorder with BB and SOME people MAY get the code SOONER or LATER" then there will be no confusion.

[/endrant]

[ErikSternberger]

I stopped back by Best Buy last night and calmly explained the situation and Heather, who was working the desk just made a quick call back to games, and took care of everything in under 5 minutes. Even took the time to point out where the code was on my new receipt.

Thanks for your help on here guys.

[benswimming]

I called back into support, and they got me the correct code!
You have successfully redeemed a code for:

SPECACT Kit

Was on hold for awhile, and had to re explain everything, even though I had a case open, but they were able to read me a new code over the phone.

[plus1zero]

I pm'd the mod or whatever last night. Have yet to hear back from him. I am beginning to think I should've just bought from amazon. At least I would've gotten the $20 credit.

This whole fiasco is the MAIN reason I didn't do the 5 games for $100 credit.