03-20-2012 06:31 AM
I had another, and final, experience with Best Buy Customer Service (oxymoron). This was in the State College, PA. store. I will never shop there, or any Best Buy, again. It brings me much satisfaction to have recently purchased $1,0000 in products within the 30 day ridiculous return policy. They are all going back. You see, there is always a silver lining...
There are many, many places to shop for electronic needs. By the way, if you have a problem, don't expect the manager, Julie, to grace you with her presence. She will send worker bees to deliver the bad news. They will be properly sympathetic, with nods of the head, dead eyes, a lot of "oh, yeah, mmm hmmm, uhhhhhhhhhh, yeah and sorry's." Shame on Best Buy management.
03-20-2012 06:12 AM
03-20-2012 03:05 PM
03-21-2012 08:21 PM
Wow, I'm sincerely sorry for all the hassles you've been through recently shopping with us! It's very disturbing that you will shop elsewhere, as we never want to see that happen. If there's anything else that I can do to help out, feel free to let me know by replying to this topic or sending me a private message. I'll see to it that these matters are internally addressed with our store management teams.
03-21-2012 08:31 PM
03-22-2012 05:50 AM
Have you ever shopped at Nordstroms? Once you have, your bar on customer service will be raised forever. A good businessman knows there are exceptions to every policy.
Please note, apologize is spelled with one "p." Spell Check is available to all.
03-22-2012 06:58 AM
I'm laughing because, yes, it is true I expected to be the exception. I wasn't aware of the 30 day return policy because I never looked at the receipt or investigated the rules. My bad. I've done worse. So, probably, have you.
I had nothing to do with 3D glasses. I posted minutes after returning home from Best Buy, and did so in the wrong place. I was angry, and wanted to complain. Also, I'm unfamiliar with the complaint forum as I have never gone so far as to post a message.
I believe the 30 day return policy should be revisited. Unfortunately,I chose the wrong forum. I'm a little surprised at the venom in some of the replies. Regular Contributor? This is what you do all day? Where do you find the time? Is this a career move?
Thank you to Best Buy for your response.