Gaming Support

[dogodile]

i know its been a while since the game has been out, but im just now getting to it. So i perordered BF3 for ps3 online a few days before the game came out, so i could get the preorder bonus. everything went through and said your order is complete. So on release day i go to pick up the game and the guy says theres a problem, it said i had preordered, but i wasnt on a list. i then was sent to the front counter because thats where in store pickups apparently go. well i got sent back to the games section and the guy ended up just re-doing the order and cancelling my preorder. I received the 5 dollar card but no code ever showed up on my email. i am really rethinking ever preordering from Best buy again. i paid you my money for the game, and i expected to get what you advertised. Which I didnt. i was very dissatisfied with this. i just wanted the little code for the game, i did not get that. 

[Mariel-BBY Community Connector]

Hi dogodile,

Thanks so much for posting about your missing Battlefield 3 content. Please send us a message to the Gaming-BBY inbox with the following information:

Message Subject: Game Title

Message Body:

Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)

Email address (the one at which you’ve been watching for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. 

Thanks again,

[dogodile]

How long can I expect this to take?

[Mariel-BBY Community Connector]

It's really dependent on volume and if it's the weekend, but we try to get through the inbox as quickly as possible. I checked where you are and hopefully we'll get to you today - if not, then tomorrow!

Thanks for hanging in there.

[Calipso]

I never got mine either. First and LAST time I buy any PC games from Best Buy.

[dogodile]

Yup.....and I still have no code....unfortunately I need a major overhaul of my PC I built anyone ago. So I have to go ps3

[dogodile]

So they told me I didn't preorder it.... Wow

[Calipso]

Not surprised.

They just don't want to give you one.  I never got a reply about mine either.

[dogodile]

It really can't be that hard...last time I buy from best buy

[Mariel-BBY Community Connector]

Calipso and dogodile,

Thanks for your comments. Calipso, I just sent you a private message and thank you for sending your information to the Gaming-BBY inbox. This allows us to help you as quickly as possible.

We are happy to assist with your preorder bonus content, but it's essential for us to be able to verify the preorder information. Without it, we are not able to move forward.

Thank you,