A: A digital download is any software, game or add-on which you can purchase and download without a physical copy. Digital downloads are stored in the Digital Library on BestBuy.com. You can access the Digital Library though My Account.
Q: What are add-ons?
A:An add-on is extra content you can add to a full game you may already own on disc or have downloaded. Add-ons customize and enhance your game experience.
Q: Can I download software using my Mac OS, or a tablet?
A:It depends on the download. When looking at a product page, note the Platform. Platform will indicate whether the software is Windows or Mac compatible. We do not currently have downloads available for tablets.
Q: Once I have completed my digital product purchase, how long until I receive my digital product from the Best Buy Download Manager?
A: Digital downloads usually take up to 30 minutes before you will see them in your Digital Library. In some cases, it could take up to 4 hours. Digital codes are usually sent via e-mail within 30 minutes from the time of purchase but, in some cases, can take up to 8 hours.
Q: Will the Digital Library show on my mobile device AND can I download my content onto the device?
A: Digital Library will show your purchases on your mobile device, but will not be able to download from your mobile device. Also applies to tablets.
Q: What is the code I see in Digital Library?
A:Many software and game titles will require you to enter a code to unlock your digital download. If your download requires a code, you will see it in the Digital Library and in the instructions e-mailed to you.
Q: What if I want to download digital games on my computer?
A:To play games on your computer, choose games and add-ons that match your Platform (Windows or Mac). Check the product page to make sure your computer meets the minimum system requirements to play. When you download your game, follow the on-screen installation instructions.
Q: How many times can I download software and games?
A:It varies by title; however, most allow unlimited access. Check the product page to see if there are any restrictions.
Q: Can I send a game download or add-on as a gift?
A: Yes, you can send any digital download item as a gift. You'll have the option during checkout. Your gift recipient will get an e-mail with your gift message and instructions on how to get the digital gift.
Q: How soon can I play my preordered digital download game on release day?
A: Some pre-ordered games become available for download prior to their release date. While not playable until release day, downloading the game beforehand can save you time, leaving you more time to play. If a game you pre-order becomes eligible for early download, you will receive instructions via e-mail.
Q: What if I have problems while downloading?
A: Typically, you'll need to contact the vendor for that title for support. You can find online support for immediate troubleshooting in our digital vendor support directory.
Check out the following articles for additional information on Best Buy's Digital Library: