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New Member
Posts: 2
Registered: ‎09-11-2017

Was told GCU was not applicable when Best Buy price matches their own website...

The Best Buy website has a game on sale for $34.99 so I decided to go to my local Best Buy to purchase it and also get a GCU membership .  However during checkout since it wasn't marked down in store and they had to price match Best Buy's own website I was told the GCU discount is not applicable.  Is this policy correct or was the manager just misinformed?

 

Because of this I decided against buying the GCU membership, it seems like an awesome deal but there is so much ambiguity and are a lot of storys online of people being told different/wrong information and denied benefits.

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Registered: ‎01-09-2017

Re: Was told GCU was not applicable when Best Buy price matches their own website...

Greetings mjcorcoran84,

 

Welcome to our forums and thank you for your interest in our Gamers Club Unlocked program! I would be more than happy to clarify any questions you may have.

 

Our Price Match Guarantee cannot be bundled with other offers or discounts. Additional details can be found here. I’m sorry that this information was not provided to you upon initially inquiring but if you have any additional questions or concerns please don’t hesitate to respond!

                                                                                                                               

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-11-2017

Re: Was told GCU was not applicable when Best Buy price matches their own website...

Reading your guidelines it says the 20% discount does not stack with a price match with a competitor's price. Is bestbuy.com considered a compeditor to the brick and mortor store? 

 

My argument is why is that even considered a price match? You advertise it on your web site for one price and the store has it wrongly priced.  I could have bought it online and chose store pick up and got the discount so how is that different than walking into the store and asking you to honor the price you have advertised?

Posts: 909
Topics: 14
Kudos: 98
Blog Posts: 3
Solutions: 41
Registered: ‎01-09-2017

Re: Was told GCU was not applicable when Best Buy price matches their own website...

Hello mjcorcoran84,

 

My apologies as I misunderstood your question. My response was a general statement to price matching while using the GCU discount. At no time should our website and in store prices differ. Since they were doing a price match to what I imagine was due to an error in our system it did not allow for GCU discount to be utilized.

 

Under normal circumstances the GCU discount should apply to our prices online and in store with the exclusion of digital copies. Please let me know if you have any additional concerns.

                                                                                                                               

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!