09-07-2017 03:59 PM
New Gamer Club Unlocked member here and I might not have a leg to stand on but here we go. On Thursday 31 August I tradded in NHL 17 and pre ordered NHL 18. I recieved the $11.xx trade in credit to apply to the game. On Sunday I see that the a promotion was started to offer $10 additional towards the pre order. I missed the promotion by 72 hours, I called 1-888-BESTBUY and was told to go to the store. I went to the store and was told sorry nothing we can do. Just wondering if I am out by 72 hours, if so thats is a bummer.
Thank you in advance,
09-11-2017 11:25 AM
Hi Rich –
Welcome to the forums and thanks for posting. We know gamers are savvy shoppers always on the lookout for the best deal, which is why we offer these types of promotions for many titles.
Regrettably once a trade-in is processed it cannot be reprocessed to generate the promotional coupon in question. I do apologize that our phone team did not inform you of this like that should have, and instead directed you to the store. That said if you have any other questions please don’t hesitate to post again.
|Michael|Social Media Specialist | Best Buy® Corporate|
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