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Posts: 2
Registered: ‎09-12-2017

Renewed GCU member problem

Hi Bestbuy staffs.


Today I went to my local bestbuy store to renew my Gamer Club Unlocked membership. I renewed my GCU first before I did my trade in for Xbox One copy of Fifa 17. However, as the customer representative telling me, my GCU membership probably needs 24 hours to update in the system so at the time of the tradein it did not show on my account yet and didn't give me the extra 10% (which is $1.98 since the tradein value for the game is $19.80). He said the store could not do anything about this and suggest me to write about this problem on Bestbuy Forum. 


Second problem, I also preorder Fifa 18 after the trade in and now I'm concerned that I won't be eligible for the $10 extra pre order reward since at the time of the preorder, GCU didn't show up on my account yet. 


So I have 2 quetions: 

1. Would Bestbuy honor the 10% tradein bonus and maybe send me that as a $2 giftcard via email or something. 

2. Would this issue jeopardize my chance of getting that $10 preorder bonus for Fifa 18.


I would really appriciate everyone's feedbacks and thanks in advance to bestbuy customer service for helping me.

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Registered: ‎07-27-2015

Re: Renewed GCU member problem

Hi dqwin26 –


Welcome to the forums and thanks for being a continued GCU Member. I’m sorry to hear you had to process your trade-in before your GCU Membership activated, and am happy to answer your questions.


Being a GCU member is not a requirement for the Get $10 pre-order bonus, so this should have no effect on you receiving the bonus. Regarding your trade-in credit, I’ve sent you a private message which you can view by selecting the orange envelope on the top right-hand corner of the page.


Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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