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New Member
Posts: 1
Registered: ‎06-22-2016

Re: Never received 10$ in points pre order reward

I feel I am in the same situation. I preordered several games. I have definitly gotten Farcry 5 and Mario Odyssey via pre order. I also have a couple of games currently pre ordered that have not released yet. 

Posts: 4,399
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Registered: ‎07-27-2015

Re: Never received 10$ in points pre order reward

Hi Jesparchaos –

 

Welcome to the forums and thanks for your pre-orders. I certainly understand wanting to ensure you’re receiving all pre-order bonuses and incentives you’re due, and will be happy to advise you and offer my assistance here.

 

Please know that the 500 reward point credit ($10 certificate value) should post to your account 15-20 days after receipt of your qualifying pre-order. Additionally, this pre-order bonus is only applicable to select titles, and is not received with every pre-order. If you’ve pre-ordered one of the current or past titles listed on our Get $10 Page, do not see the 500 points applied to your account, and its past the 15-20 day period after release, please send me a private message with the following information so I can look into this for you. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-06-2018

Re: Never received 10$ in points pre order reward

Looks like it happened to me also. Michael, I've sent over a PM. Thanks to you and your team for taking the time to personally help people out with this issue.