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Member
Posts: 10
Registered: ‎10-12-2017

Price matching from bestbuy.com is not price matching

I have gamers club. That gives 20 percent off games. Mario odyssey is 50 on bestbuy.com but 60 in store. I went to buy the game and they tried to just give 20 percent off the 60 and not the 50. They said they can’t price match and do gamers club. They said it’s double dipping. I explained it’s not price matching when it is from their own website. They said if I ordered online I could get it for 50 and 20 percent off. So instead of best buy getting a sale from me they lost my business when they easily could have done the discount
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Registered: ‎07-27-2015

Re: Price matching from bestbuy.com is not price matching

Hi illstevehill –

 

Welcome back to the forums and thanks for bringing this to our attention. It’s quite concerning to hear that your price match request was incorrectly denied at your local store, and disappointing that this may affect your decision to do business with us in the future. That said, I’ll be happy to address this for you.

 

Please know that this exact situation is clearly defined in the “How does the Price Match Guarantee apply to My Best Buy® Gamers Club Unlocked purchases” section of our Price Match Guarantee, and you should have received your 20% Membership discount from the $50 sale price of Mario Odyssey. I sincerely apologize that this was not processed like it should have been, and ask that you send me a private message with the store location you were at so I can correct this error on our end. You can message me by selecting the blue button in my signature.

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-12-2017

Re: Price matching from bestbuy.com is not price matching

It was the tuttle crossing store in Dublin Ohio. This isn’t the first time it has happened. Last week Zelda breath of the wild was 45 online and 60 in store and they said the same thing. I thought maybe it was just a rude employee or something the first time and when I saw odyssey on sale online for 50 I thought I would try again. So basically they lost 3 sales from me. When I tried to buy Zelda I was also going to get Mario kart. I ended up buying all 3 games at Walmart.
Member
Posts: 10
Registered: ‎10-12-2017

Re: Price matching from bestbuy.com is not price matching

This did not resolve my problem. This issue has happened multiple times. Why should I think next time will be different? What is Best Buy doing to bring me back as a customer?
Posts: 1,444
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Registered: ‎01-09-2017

Re: Price matching from bestbuy.com is not price matching

Hello illstevehill,

 

Please feel free to send me a private message with the purchase details of situations where your local store refused to honor the difference in price that was listed on our website so I can address this further. I’m looking for the Customer Service Pin number which is located at the bottom of your receipt.

 

With that information, I can make sure I follow up with the Tuttle Crossing to make sure everyone is providing the correct information and delivering a consistent experience. If you have any questions please let me know and I eagerly await to hear from you!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-12-2017

Re: Price matching from bestbuy.com is not price matching

There is no receipt because I didn’t buy anything. I went to Walmart instead. This happened to me 2 separate times since I bought my switch and it has happened before with a PS4 game. I am done with Best Buy. The “customer service” rep said I was trying to double dip. Then after I left I tried calling the store to speak to a manager and that was impossible. I couldn’t speak to any person at all. I went through all the prompts to try to speak to someone and then it just rang for 10 minutes before I hung up
Member
Posts: 10
Registered: ‎10-12-2017

Re: Price matching from bestbuy.com is not price matching

The last time I came to Best Buy before these 2 terrible experiences I had to file a complaint also because they screwed me over when I tried to buy wwe 2k18. That was in October. I should have known I should not have came to that store again. This time I learned my lesson
Posts: 1,444
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Registered: ‎01-09-2017

Re: Price matching from bestbuy.com is not price matching

Hello illstevehill,

 

Rest assured that I will make sure your words are documented on a corporate level so they remain visible to all of the appropriate parties. It certainly seems like there is disconnect between our policy and the information that is being provided which is not something we wish to happen. I greatly appreciate you taking the time to share this with us and should you have any additional questions or concerns please don’t hesitate to post again!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-12-2017

Re: Price matching from bestbuy.com is not price matching

I won’t post again because I’m not shopping there again, thanks
Trusted Member
Posts: 103
Registered: ‎08-13-2017

Re: Price matching from bestbuy.com is not price matching


@Michael-BBY wrote:

Hi illstevehill –

 

Welcome back to the forums and thanks for bringing this to our attention. It’s quite concerning to hear that your price match request was incorrectly denied at your local store, and disappointing that this may affect your decision to do business with us in the future. That said, I’ll be happy to address this for you.

 

Please know that this exact situation is clearly defined in the “How does the Price Match Guarantee apply to My Best Buy® Gamers Club Unlocked purchases” section of our Price Match Guarantee, and you should have received your 20% Membership discount from the $50 sale price of Mario Odyssey. I sincerely apologize that this was not processed like it should have been, and ask that you send me a private message with the store location you were at so I can correct this error on our end. You can message me by selecting the blue button in my signature.

 

Hope to hear from you soon,


Pretty much the SAME thing happened to me this last Black Friday or just before it. You guys had a pre-Black Friday sale online for certain titles including Horizon Zero Dawn and Uncharted Lost Legacy for the Playstation 4. Uncharted Lost Legacy had the $19.99 price from online active in store, which with GCU discount took it down to $15.99. But Horizon was still $49.99 or so in store while the online price was the $19.99 like HZD.

 

They would match the online price for HZD but NOT apply the additional 20% off. I initially bought the game anyway but returned it a day or two later and considered returning U:LL as well but I ended up keeping that. This store has gone from amazing customer service to mediocre ever since several of the managers left.