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New Member
Posts: 7
Registered: ‎01-19-2017

Preorder delivery date not met (Release date arrival)

After the terrible activation of gamers club unlocked that all best buy reps refused to assist with, they now don't even live up to their guarantee with release date arrival.  Is best buy this unwilling to help it's customers?  I've used them for like 2 weeks now since getting gamers club unlocked and it's been one headache after another without anyone attempting or willing to help in any way.  Worst experience I've had.

Posts: 3,595
Topics: 130
Kudos: 152
Solutions: 127
Registered: ‎08-15-2011

Re: Preorder delivery date not met (Release date arrival)

[ Edited ]

Hi ZarakiKenpachi,

 

I'd like to start by saying how truly sorry I am for the numerous inconveniences you've had to endure.  I can understand completely why you would be feeling disappointed with your experiences.  I'd like to personally apologize for the hassle.  

 

I was able to view your My Best Buy Member ID and it does appear that the Gamers Club Unlocked membership has been attached.  Was the item eventually delivered? 

 

We really do value your business and hope that you'll give us another chance to show you a better experience in the near future.  

 

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎01-19-2017

Re: Preorder delivery date not met (Release date arrival)

It arrived today but I didn't notice until I already opened it that the case for the game was damaged so now I have a damaged game that was delivered late with no way to switch it. So that was a nice surprise. Can't wait until next friday when I pick up my Nintendo Switch since Bestbuy probably won't send my games until monday so I'll have nothing to play.
Posts: 3,595
Topics: 130
Kudos: 152
Solutions: 127
Registered: ‎08-15-2011

Re: Preorder delivery date not met (Release date arrival)

[ Edited ]

Hi ZarakiKenpachi,

 

Oh no!  I apologize for the condition of your item and the delayed.  We really do value your business and keep me updated on how it goes with your Nintendo Switch pre-order.  

 

 

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 7
Registered: ‎01-19-2017

Re: Preorder delivery date not met (Release date arrival)

Nier was supposed to arrive today with release date arrival and yet again the game hasn't arrived when promised. Best Buy is now 3 for 3 with missing release dates and still no reps care or are willing to help. Terrible company.