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Regular Member
Posts: 33
Registered: ‎02-23-2016

Possible to refund GCU?

I'm no longer able to access BestBuy.com due to the company's decision to block VPN users from accessing the site. This was already policy on the mobile app but I was always able to use the site until now. I recently renewed my GCU but since I'm not able to access the site, am I able to get it refunded (pro-rated is okay if that's the only way). 3 year Elite member if that matters.
Posts: 3,856
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Registered: ‎07-27-2015

Re: Possible to refund GCU?

Hi beyondgrave –

 

Security and privacy online are of greater concern than ever, and I share your preference to use a VPN whenever possible. That said I’m sorry to hear this will affect your decision to do business with us in the future, but am happy to advise you here.

 

Unfortunately providing a refund for your GCU Membership is not something we’re able to do. As called out in the program details, the Membership is nonreturnable and nonrefundable. I know this isn’t the answer you were looking for, and apologize for any disappointment. That said if you have any other questions or concerns please feel free to post again.

 

Best Wishes,  

Michael|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 33
Registered: ‎02-23-2016

Re: Possible to refund GCU?

If I can't access the membership I paid for because Best Buy decided to block me after the fact (without notice or warning), I think a refund is warranted. I'll just contact my credit card company for a chargeback then.

Trusted Contributor
Posts: 4,538
Registered: ‎02-25-2013

Re: Possible to refund GCU?

don't use VPN to access GCU.  When your using VPN companies have no way of knowing your location. 

 

VPN is a bad news for businesses as the smarter fraud atemps are made using VPN. 

 

When I ran an online business after lose $$ to jerks I just made settings to not accept ANY transaction that originated outside of the US.  Sure I may have lost some revenue but I also saved on loss.

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Regular Member
Posts: 33
Registered: ‎02-23-2016

Re: Possible to refund GCU?

If companies and ISPs valued my privacy, then I wouldn't need to use one. If companies cared about net neutrality, then I wouldn't need to use one. But when Comcast can throttle my internet speeds to try to force me to not use Netflix, or collect my browsing history to sell to the highest bigger, all while having a monopoly in my area where they're the only option, then VPN is the only tool I have to protect myself. 

 

I'm not giving that up just to go to shop one store. Not when there are plenty of other stores with the same merch that don't go to that extreme. But if BestBuy is going to change how you can access their site out of the blue, without warning then they need to accept that some people don't appreciate that. Sure, the terms of GCU haven't changed. But the way I can access the site to use the membership I paid for has.

 

If they don't want my business, then they can just give me back my money. That sounds fair to me.

 

Regular Member
Posts: 33
Registered: ‎02-23-2016

Re: Possible to refund GCU?

Also my IP doesn't resolve out of the country. It resolves in the same state in the same metro area I live in. That can be easily be matched up by the account billing and shipping address. There are plenty of ways a business can protect itself without being heavy handed. 

 

What does Best Buy gain in doing this? They just lost a 3 going on 4 yr elite member to provent some possible scam in the future. They're throwing away guaranteed money for some possible loss that's prevented in many other ways. That's not good business sense. These policies only make it harder on the legitimate, honest buyers and just force scammers to find other methods. 

 

In the end, you lose paying customers and keep in scammers that aren't going anywhere. For what? For $30 over 2 years. Ridiculous.

 

But as I said, if Best Buy has no intention of letting me use my membership, then they can just refund it and we go on our separate ways. To put another wall between me and the membership I paid for and not have a way to refund is anti-consumer. They shouldn't be able to have it both ways.