01-16-2018 01:31 PM
I placed my order for Super Mario Odyssey on 9/6/17 at the same time as I pre-ordered Battlefront 2. I did recieve my points for Battlefront 2 on 11/25/17 but have yet to get them for Super Mario Odyssey. Since it's been a few months, can someone look into this? I tried to report the points missing on the BestBuy site but always get an error for order not being found. Thanks!
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01-16-2018 01:49 PM - edited 01-16-2018 02:12 PM
Welcome to our forums and I’m sure you’re been busy with those two awesome titles! I’m sorry to hear that you have yet to receive your bonus Get $10 points for Odyssey. I absolutely understand the cause for concern and I’d be more than happy to review your purchase/account to address this for you!
In order to keep your information secure, please send me a private message with your My Best Buy account number and purchase details. Either your order number or Customer Service Pin which can be found at the bottom of your receipt should be sufficient. If you have any questions locating this information please let me know!
|Javier|Social Media Specialist | Best Buy® Corporate|
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04-06-2018 11:40 AM
I'm in the same boat. I talked to chat and they said to get with MyBestBuy support. I saw this forum post and have sent you a private message with my order info, thanks Javier.